Job Title

Role SummaryThe IT ERP Systems Analyst will serve as the primary support resource for ERP systems, acting as a key liaison between technical teams and business users. This role focuses on troubleshooting, optimizing, and enhancing ERP functionality while supporting business operations and continuous improvement initiatives.Key ResponsibilitiesProvide first-level support for ERP system users across multiple departments Troubleshoot and resolve ERP-related issues, including transaction errors and system performance Act as a liaison between end users, technical teams, and external vendors Analyze business requirements and translate them into technical solutions Serve as the functional subject matter expert for ERP systems and their integrations Support EDI processes, including diagnosing and resolving transaction failures Assist in system enhancements, upgrades, and process improvement initiatives Monitor system performance and optimize queries using SQL Maintain documentation, workflows, and system configurations Support additional business applications as required Qualifications & RequirementsStrong hands-on experience with SQL, including troubleshooting and performance optimization Working knowledge of EDI processes and issue resolution Excellent problem-solving, analytical, and communication skills Ability to manage multiple priorities in a fast-paced environment Self-motivated with a proactive approach to system support Preferred Qualifications510 years of experience working with ERP systems, preferably in a manufacturing environment 35 years of experience with IBM System i (AS400) and DB2 Bachelors degree in Computer Science or a related field Relevant certifications in ERP systems or database technologies (asset) Key CompetenciesStrong technical and analytical mindset Attention to detail and accuracy Ability to translate business needs into technical solutions Effective communication across technical and non-technical teams Adaptability in a fast-paced, production-driven environment