Job Title

Manager, Accounts Receivable Who We AreLocated in Vancouver, Cressey Development Group is a leading real estate firm established over 55 years ago. We create exceptional homes, communities, and commercial spaces that redefine how people live, work, and connect. With a commitment to superior design and quality construction, Cressey continues to build on a legacy of excellence. This is Where Great Places Begin. This is Cressey.Job OverviewReporting to the Director, IPP Finance & Accounting, the Accounts Receivable Manager will lead the accounts receivable function across Cresseys portfolio of income-producing properties. This role is responsible for overseeing cash application, arrears reporting/support, tenant account management, security deposit refund administration, and commercial accounts receivable processes, while driving process improvements that strengthen cash flow and operational efficiency. The position offers the opportunity to lead and develop a high-performing team, while working closely with Property Management, Lease Administration, and Finance to ensure accurate, timely, and consistent receivables practices across residential and commercial operations. The ideal candidate is both hands-on and strategic, bringing strong leadership, a solutions-oriented mindset, and the ability to provide insights that support informed decision-making across a growing real estate portfolio while clarifying roles, improving workflows, and reducing manual processing within AR.Key ResponsibilitiesLeadership & Team ManagementLead, coach, and develop a team of Accounts Receivable professionals, fostering a high-performance, accountable, and collaborative culture Provide ongoing training, mentorship, and performance management to ensure accuracy, efficiency, and professional growth Establish clear team priorities, workflows, and KPIs aligned with organizational goals and service expectations across residential, commercial, and security deposit workflowsAssign and oversee work across core AR functions, including cash application, arrears reporting, NSF processing, security deposit refunds, RTB-related administration, and commercial AR supportAccounts Receivable OversightOversee the end-to-end accounts receivable process, including cash application, tenant account review, credit memos, adjustments, arrears reporting, and exception management, while partnering with Lease Administration on rent charge setup, recurring billing accuracy, and lease-related changes impacting tenant accounts Ensure all receivables processes are executed accurately, consistently, and in compliance with company policies and internal controls Review and approve complex transactions, escalations, and adjustments including security deposit refunds, chargebacks, write-offs, commercial cash application issues, and tenant account correctionsTenant Accounts & Billing ManagementOversee the full life cycle of tenant accounts, including payment processing, account reconciliation, security deposit activity, and tenant ledger maintenance Ensure timely and accurate application of payments and resolution of discrepancies for rent, utilities, chargebacks, NSF activity, and commercial tenant receipts including EFT and cheque payments Monitor account activity and proactively identify and resolve issues impacting tenant balances Oversee banking support and cash allocation processes to ensure receipts are traceable, properly applied, and supported for month-end reconciliationCollections & Risk ManagementLead the collections strategy, including regular review of aging reports and delinquency trends, and establish clear arrears governance, reporting standards, and escalation protocols across the portfolio Develop and implement strategies to reduce outstanding receivables and improve Days Sales Outstanding (DSO) in partnership with Property Management and Building ManagersPartner with internal stakeholders on escalated collection matters, including legal proceedings where required Support Operations with arrears commentary, account analysis, payment discrepancy resolution, and tenant ledger clarification to improve collection effectivenessReporting & AnalyticsPrepare and present regular reporting on AR performance, aging, collections effectiveness, security deposit volumes, commercial AR balances, and key trends Provide insights and recommendations to senior leadership to improve cash flow and mitigate risk Monitor KPIs and implement continuous improvements based on data-driven insights Develop and maintain practical AR reporting tools and dashboards that support management review, operational follow-up, and month-end closeCross-Functional CollaborationPartner closely with Property Management, Lease Administration, Maintenance, and Finance teams to ensure seamless tenant account management Support resolution of tenant disputes, reconciliations, and security deposit matters including coordination with Property Managers on supporting documentation, refund timing, tenant damages, and RTB-related itemsCollaborate with internal teams to ensure alignment on lease terms, billing requirements, and tenant communications Provide training, guidance, and process support to Building Managers and internal stakeholders on arrears reporting, chargeback coding, SDR requirements, and AR deadlinesProcess Improvement & SystemsIdentify and implement process improvements to enhance efficiency, accuracy, and scalability of AR operations Support system enhancements, automation initiatives, and best practices within AR and related workflows, including improvements related to NSF processing, security deposit workflows, commercial tenant ledger reporting, and month-end AR supportEnsure strong internal controls and audit readiness across all AR functionsStandardize AR procedures, checklists, and documentation requirements to reduce manual rework and improve consistency across the teamSkills and Qualifications Bachelors degree in accounting, Finance, or related field 58+ years of progressive accounts receivable experience, preferably within real estate or property management 23+ years of leadership experience managing or mentoring a team Strong understanding of tenant receivables, lease structures, arrears management, cash application, and account reconciliation processes Experience with residential and commercial receivables, security deposit administration, and tenant account issue resolution is strongly preferredExperience with property management and accounting systems (e.g., Yardi or similar) considered an asset Advanced Excel skills and strong analytical capabilitiesStrong communication skills, with the ability to work cross-functionally with Operations, Lease Administration, Property Accounting, and senior leadership