Job Title

Join Optima Living as the Hospitality Director to enhance the resident and guest experience through strategic service delivery. Elevate standards and foster a culture of excellence in hospitality. This position, reporting to the Senior Director of Resident Services, is pivotal for developing and implementing innovative hospitality frameworks across all communities within Optima Living. Your focus will be on designing scalable training programs, ensuring consistency in service quality, and strengthening overall resident satisfaction through collaboration with various teams. Lead initiatives that promote Optima Living's mission of creating a welcoming and home-like environment. Key Responsibilities: Oversee the establishment of hospitality standards and service models Ensure cultural alignment in service delivery processes Utilize feedback to identify and close experience gaps Lead community hospitality initiatives aimed at personalization Monitor and report on performance metrics for continuous improvement Requirements: Minimum of 3-5 years in hospitality or similar service sectors Proven experience in managing standards across diverse locations Strong stakeholder engagement and communication skills Experience in the senior living sector is advantageous Capacity to inspire teams and foster collaboration Enhance the lives of residents at Optima Living through exceptional hospitality leadership and service standards. #J-18808-Ljbffr