Job Title

High Tech Communications is seeking a Network & Security Technician to design, secure, and operate mission-critical customer and data centre infrastructure. This role is hands-on, technical, and autonomous, requiring deep expertise in networking, security, and unified communications.This position is not entry-level support. You will be trusted to make architectural decisions, lead complex configurations, respond to escalations, and proactively improve customer environments using modern, secure, and scalable technologies.Core ResponsibilitiesNetwork Architecture & SwitchingDesign and implement enterprise-grade switching environmentsArchitect and configure VLANs, trunking, and port-level securityOptimize network performance, segmentation, and resiliencyProvide authoritative hardware and topology recommendationsFirewall & Security EngineeringArchitect, deploy, and manage Sophos and Fortinet firewalls in customer and data centre environmentsDesign secure rule sets, NAT policies, and threat prevention profilesImplement best practices for IDS/IPS, application control, and security hardeningAnalyze logs, alerts, and traffic flows to proactively mitigate risksVPN & Secure ConnectivityDesign, deploy, and support advanced site-to-site VPNsSophos-to-SophosSophos-to-third-party firewallsTroubleshoot complex tunnel instability, latency, and routing issuesEnsure secure remote connectivity aligned with modern security standardsWireless Network EngineeringDesign and optimize high-performance WiFi environmentsConduct predictive and active wireless surveys and heat mappingSelect and configure enterprise access points for density, roaming, and reliabilityTune RF environments to support voice, video, and real-time applicationsVideo Surveillance SolutionsArchitect and support modern IP video surveillance systemsProvide strategic recommendations for education and enterprise customersEnsure secure network integration and performance optimizationUnified Communications & VoiceProvide advanced support for Mitel platforms, including Mitel ConnectEnsure QoS, network readiness, and high availability for voice servicesTroubleshoot complex voice and call-quality issues across WAN and LANMonitoring, Alerting & Incident ResponseOwn proactive monitoring and alert response processesParticipate in a senior-level on-call rotationPerform early detection, root cause analysis, and remediationRespond to customer-impacting and data centre incidents with confidence and urgencyService Delivery & EscalationsAct as an escalation point for complex service issuesLead resolution of high-impact incidents and MAC requestsEnsure work is executed to a high technical and documentation standardCompliance & StandardsConfigure and maintain CORK-compliant environments where requiredEnsure security, networking, and documentation meet regulatory and industry best practicesDocumentation & Technical StandardsProduce and maintain detailed network diagrams (Visio)Maintain accurate configuration records and secure credential managementPerform technical site surveys and infrastructure assessmentsContribute to internal standards, best practices, and continuous improvementRequired Experience & Expertise7+ years in network, security, or MSP engineering rolesAdvanced knowledge of switching, routing, VLANs, and firewall architecturesHands-on expertise with Sophos and/or Fortinet security platformsStrong understanding of VPNs, WAN connectivity, and network security principlesProven experience designing WiFi for real-world environmentsDeep troubleshooting skills across layered network stacksComfortable owning decisions, incidents, and customer outcomesWhat Sets This Role ApartArchitecture-level responsibility, not just ticket resolutionExposure to diverse, real-world environments across industriesDirect impact on customer security, performance, and reliabilityOpportunity to influence standards, tooling, and technical direction at High TechJob Types: Full-time, PermanentAbility to commute/relocate:Aurora, ON: reliably commute or plan to relocate before starting work (preferred)Application question(s):Valid Ontario Driver's Licence?Experience:IT: 5 years (required)Willingness to travel:25% (preferred)Work Location: In person