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Join to apply for the Account Manager, SMB role at Absolute SecurityJoin to apply for the Account Manager, SMB role at Absolute SecurityGet AI-powered advice on this job and more exclusive features.Working as part of Absolutes go-to-market team, Account Managers are primarily responsible for quarterbacking the end-to-end renewal process for a portfolio of assigned small business customer accounts. You will be responsible for successfully processing renewals and attaining quarterly retention targets. You will handle renewals strategy, customer engagement, negotiations, and contract/order administration. You will proactively engage with existing customers to review overall account health, customer outcomes, new product offerings, and consult to help sustain and grow our footprint in these accounts.Direct ownership of portfolio of customer accounts with responsibility for securing successful renewals, measured by gross retention rateLead the end-to-end renewal process from a commercial account management perspectivePartner closely with Customer Success and Technical Account Managers to ensure customer value outcomes are realizedConsult with customers to identify best fit for product editions, services/support, and licensing modelsIdentify opportunities for expansion and upsell, then partner with Sales on close plansManage customer contracts, license agreements, and commercial negotiationsAlign with Absolutes channel partners to prepare and present renewal quotes to customersBe the internal voice of the customer while balancing the needs of the organizationProactively identify risks to the renewal process, and escalate accordingly, collaborating with internal teams to mitigate risk with customer-first solutionsProactively engage with customer throughout customer lifecycle to ensure customer health, usage/adoption, and satisfaction criteria are achievedBuild and strengthen customer relationships at executive, influencer, and contributor levelsPresent Absolute product web demos to existing customers as a solution to their needsBecome a trusted advisor and product expert to all customers regarding endpoint management and securityShare customer best practices and acquire customer referencesOpportunity ManagementEnsure customer and contacts data is continually up to dateMaintain rolling 12-month forecast of upcoming renewal opportunitiesMonitor account health/risk indicatorsExecute renewals management playbooks and calls-to-action in line with Absolutes customer lifecycle management best practicesInput and record pertinent meetings, emails, phone calls and supporting customer data to ensure seamless customer supportProtect the security and privacy of Absolute and its customers.WHAT YOULL NEED:Experience in SaaS technology customer-facing roles such as sales, account management, customer success, or renewals/contracts managementDemonstrable ability to quarterback the end-to-end renewals sales process (timelines, dependencies, risk management, multi-level stakeholder engagement)Successfully track record of attaining and exceeding quota targetsAbility to take ownership of a book of renewals business, including forecasting, pipeline management, risk mitigation, contract negotiationExperience working in multiple types of SaaS agreements and licensing modelsDemonstrable ability to negotiate win-win contractsCreative problem solver with customer-first mindsetStrong collaborator with internal stakeholder groupsAgility to adapt to evolving operational processesThe OTE range for this position is from $75,000-$85,000 annually; OTE includes a variable commission component and the pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity.Why Work For Us:Youre resilient and passionate about securing the Work from Anywhere era.So are we.Were in search of the best and the brightest everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers were looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny IA, Reading - UK and Ho Chi Minh City Vietnam, Absolute Security accelerates customers shift to work-from-anywhere through the industrys first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.Our vision is to be the worlds most trusted security company and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at or visit our YouTube channelSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesComputer and Network SecurityReferrals increase your chances of interviewing at Absolute Security by 2xGet notified about new Account Manager jobs in Canada.Canada CA$60,000.00-CA$80,000.00 3 weeks agoAccount Manager Technology Industry RemoteSales Development Representative (SDR) - Canada (Fully Remote)Sales Development Representative (SDR) - Canada (Fully Remote)Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr