Job Title

Join a Challenger Being a traditional bank just isnt our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity. Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank. Equitable Bank's whollyowned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. The Work The Associate Manager, Renewals Administration is responsible for managing a team of Renewals Administrators that facilitate rapid renewals administration through preparation of renewal documents and processing loan renewals while ensuring high accuracy and adherence to the Banks established policies and procedures. The Core Responsibilities! Oversee the daytoday operations and provide leadership to the Renewals Administration team. Ensure Renewal Administrators are tasked appropriately to complete the days activities within service levels. Follow up on staff deficiencies and close all gaps. Recruit, train, and mentor staff. Set targets for staff, provide performance coaching to achieve targets, and conduct performance reviews. Be teamoriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees to optimize the customer experience. Foster an environment of continuous learning and improvement, encouraging new ideas and participating in their timely implementation. Support operational efficiency and effectiveness endeavours. Let's Talk About You! Postsecondary education or equivalent experience in the financial services industry. Minimum of 3years financial services operations experience. Knowledge of residential lending and renewals practices, related terminology, and provincial and federal legislations. Exhibit sufficient judgment to detect, solve, or escape problems efficiently and effectively. Ability to handle highpressure situations with tight deadlines. Excellent oral/written communication, relationship management, and timemanagement skills. Strong leadership, staff development, and conflictresolution skills. Able to perform well in a high volume, high intensity environment. Proficient computer skills including MS Office. Demonstrated ability to compose written correspondence that is easy to understand, grammatically correct, customerservice oriented, and representative of the image the Bank wishes to maintain in the industry. What we offer (For fulltime permanent roles) Competitive discretionary bonus Marketleading RRSP match program