Job Title

* Responsible for the employment relationship with Casual staff and ensuing an adequate pool of casual employees are available to Cuthbert House, including, but not limited to, recruitment and management of the employer and employee relationship.* Review and recommend revisions to operational policies and procedures* Develop, review, and maintain policies, procedures and training activities in compliance with Cuthbert House and TSA policies and procedures, and MCCSS standards and ensure staff are acting in compliance through regular audits.* Develop training plans, provide needed education to employees and ensure training is documented.* Review information related to compliance and keep current on regulations.* Creation and completion of required and ad-hoc reports.* Review complaints within 24 hours of being registered on the file during regular work hours.* Escalate higher-level issues/concerns to the Leadership team for their guidance/resolution* Conduct risk assessments* Identify service issues/gaps/needs and bring to the attention of the Leadership team* Engage in the development of inter-personal relationships that promote dignity and respect* Document and report program stats on a monthly or as needed basis* Prepare and/or input appropriate forms, monthly statistical recording, and reporting* As part of the management team, on-call duties are required on a rotational basis. During on-call, may be required to provide individual support and/or interventions as needed, short-term crisis intervention, review of complaints within 24 hours of being registered, and submission of SORs within required time frames* Ensure staff work within all Health and Safety practices/protocols and that reporting procedures are followed* Attend and actively participate in Case Management and chair Team meetings when needed* Provide back-up support to management positions and their functions as required* Complete shift schedules in accordance with current policies and legislation* Supervise and support Frontline Workers in providing clients with appropriate support, including system navigation, referrals and basic need provision* Ensure clients receive proper customer service while relating to the staff* Read daily the logbooks and arrange necessary follow-up* Read and review client medication sheets to ensure that they are properly completed by staff and match the actual medication in the cabinet for each client* Assist with monitoring the Service Restrictions imposed on youth* Ensure the facility is kept in a clean and organized/orderly fashion* Prepare incident reports and submit reports when they occur and ensure WSIB forms are completed and submitted* Review young person incident report and review camera footage and follow up on incident report regarding next steps for the young person and possible training of employee* Ensure that all employee and young person files and information is kept under lock and key and held in the strictest confidentiality* Ensure all contact with donors, staff, volunteers, and the general public are courteous and professional.* Adhere to standards consistent with the values and philosophy of The Salvation Army, MCCSS* Practice The Salvation Army professional code of ethics, communicate and cooperate with all co-workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all times.* Performs other work-related duties as assigned.* Support youth in their spiritual requirements in coordination with the Chaplain and other faith leaders.* Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.* Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.* Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, Broad Record Check is required.* Alternative combination of education and experience may be considered.* three years of recent progressive related experience including supervisory/team lead experience in an applicable social service field.* Proficient in Microsoft 365 computer programs.* Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.* Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.* Strong understanding of professional boundaries when working with a vulnerable population* Patience and ability to deescalate situations.* Ability to coach and provide constructive feedback.* Strong leadership skills.* Ability to network with other community partners, building strong relationships.* Attention to detail, problem-solving and analytical skills.* Strong interpersonal, motivational, leadership, and organizational skills.* Attentive listening skills for the purpose of coaching and conflict resolution.* Demonstrates effective interpersonal and communication skills.* Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.* Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.* Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team youll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSPs, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you''re looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army. #J-18808-Ljbffr