Job Title

Location Leduc, Alberta, Canada Sector Services bancaires personnels et commerciaux Hours 18.75 hours per week Salary $22.50 - $28.33 CAD Department Overview At TD Canada Trust, we are the frontline of TD Bank. We build longlasting relationships by executing a broad range of transactions, advising clients, and ensuring a positive experience. Job Description As a Customer Experience Associate, you will process financial transactions, advise customers on banking solutions, and deliver a delightful experience. In This Role, You Will Process financial transactions like deposits, withdrawals, and bill payments as per standardized procedures, regulations, and TD''s Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customer concerns using standard procedures and escalating nonstandard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence. Job Requirements High school diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and timemanagement skills for a fastpaced environment. Handson knowledge of MS Office (Word, Excel, Outlook) and internet. A gogetter who can exercise initiative and is accurate and detailoriented to handle several tasks and changing priorities. A dynamic communicator with established customerexperience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Language Requirement (Quebec Only) None specified. #J-18808-Ljbffr