Job Title

Drive customer engagement at dysoncanada.ca as an Ecommerce Operations Manager. Oversee site operations, enhance user experience, and leverage analytics to increase conversions and customer satisfaction. This role requires managing day-to-day operations while ensuring seamless user experiences at Dyson''s eCommerce platform. Your expertise will involve cross-functional collaboration with various teams to troubleshoot issues and optimize site performance. With your strong analytical skills, you will support digital transformation initiatives that deliver measurable business outcomes. Key Responsibilities: Oversee day-to-day eCommerce operations for maximum site uptime Proactively identify UX improvement opportunities Resolve operational challenges and improve the customer journey Lead testing of new features and system changes Collaborate with IT and internal teams for efficient issue resolution Requirements: Bachelors degree in Business, Marketing, or related field Minimum 4 years in eCommerce, plus 2 years in operations Proficiency in web analytics tools; Adobe Analytics preferred Experience with CMS and eCommerce systems Strong project management capabilities Leverage your problem-solving and analytical expertise to boost operational excellence and enhance customer satisfaction at Dyson. #J-18808-Ljbffr