Job Title

Athabasca University''s Faculty of Science and Technology is recruiting for a permanent, full-time Junior Student Support Administrator. First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02. Position The Junior Student Support Administrator provides a consistently excellent level of service to students through accurate and timely processing of grades and student records. This will include sending out communication on exam processes and options for unsuccessful exam attempts and following up on incomplete files. The incumbent will also assist with monitoring student progress and providing retention activities such as follow ups, monitoring end dates, draft assignment submissions, etc. Qualifications Some Postsecondary training required, and Undergraduate degree preferred. Two years experience in a postsecondary setting, preferably in student or customer service. A working knowledge of computer operating systems such as Microsoft 365, Outlook, Microsoft Word, Microsoft Dynamics, Excel, PowerPoint, Banner, Internet, Much Learning, and Mobius is recommended. Excellent interpersonal, administrative, communication, time management and organizational skills required. Ability to work as part of a team to facilitate the students learning process essential. Ability to prioritize work and meet deadlines essential. Excellent knowledge of English grammar critical. Experience in a postsecondary environment with exposure to academic systems such as Student records system (Banner), Relationship Management system (CRM), Library systems, Registry systems, Learning Services (Tutorial) systems, Finance systems, Media production and Course Materials would be considered an asset. Extensive knowledge of AUs policies and procedures and academic courses and programs considered an asset. Equivalent education and experience or a combination of these may be considered. A detailed job description can be viewed at: Junior Student Support Administrator. Contact Information For more information regarding this role, please contact Jocelyn Smith, Acting Coordinator, Student Services, . #J-18808-Ljbffr