Job Title

Elevate guest satisfaction as the Guest Experience Manager at Murphy Hospitality Groups Loyalist Country Inn & Conference Centre. Lead front office operations and create memorable experiences for every guest. In this pivotal leadership role, you will guide the Front Office team while implementing strategies to enhance the guest experience. Youll oversee daily operations, manage staffing, and collaborate with various departments to ensure seamless service. Your expertise in local attractions will allow you to enrich guests'' stays and foster lasting connections. Key Responsibilities: Oversee daily Front Office operations and guest services Ensure efficient check-in/check-out procedures and service standards Manage staff scheduling, training, and development initiatives Empower team members to excel in local knowledge Lead guest experience programs and address feedback proactively Requirements: 24 years of Front Office leadership experience Strong knowledge of PMS and reservations systems Exceptional communication and conflict-resolution skills Flexibility with scheduling, including weekends Bilingualism is considered an asset Become the key to creating unforgettable moments for guests at the Loyalist Country Inn. #J-18808-Ljbffr