Job Title

Position: Store Manager (40 hours weekly) Responsibilities Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and meets their needs. Building the Brand: educate customers and staff on our brand values, and articulate our position on fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. Driving Sales: demonstrate strong business acumen and understanding of metrics and reports by developing and executing business plans that align with the American business strategy to achieve short and longterm goals that improve KPIs and achieve sales goals. Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging. Engagement and Performance: balance analysis, experience, and perspective when making decisions about performance concerns and create action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns. Recruitment and Selection: form teams with an appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers. Operational Excellence Policies and Procedures: prioritize shop compliance and ensure staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, antiharassment and antidiscrimination guidelines, health and safety protocols, daily communication within your budget. Stock and Inventory: ensure the team is trained and equipped to abide by standards and rotation rules and manage ordering to keep the right products in the store at the right times; use inventory reporting tools, create and execute action plans to manage orders, inventory and waste within your allocated budget. Visuals and Merchandising: create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy while staying within your labor budget. Qualifications Required: 35 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution and performance management. Excellent listening and communication skills. Excellent analytical, critical thinking and troubleshooting skills. Excellent organization and timemanagement skills. Strong customer service, supervisory and sales skills. Knowledge and interest in skincare, natural beauty, and ethical business. Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends. Preferred: Experience with consultationbased customer service models. Ability to develop and train staff through positive coaching and feedback. Strong record of accomplishment in developing retail staff careers. Proficient in Excel, Microsoft Office suite, and adaptable to other systems as required. Experience in crosscultural collaboration and DEIB or social justice training. Fluency in Spanish, French, or other languages. EEO Statement Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction. Lush North America North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on the unceded territories of the Musqueam, Squamish and TsleilWaututh, as well as the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Mtis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff, are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with. Salary Pickering Town Centre Pay: $53,800 $53,800 CAD #J-18808-Ljbffr