Join F12.net as a Systems Analyst and focus on supporting clients in Markham, Ontario. Develop your skills in troubleshooting servers, networks, and IT applications. In this role reporting to the Manager of Service Delivery, you will be responsible for resolving clients'' technical issues. Engaging directly with users, you''ll diagnose problems ranging from printer setup to software reinstallation. This position is perfect for those eager to learn from seasoned experts in a dynamic IT environment. Key Responsibilities: Assist clients with technical support and troubleshooting Build rapport with clients to enhance relationships Handle calls promptly while managing multiple requests Document ticket statuses and client interactions diligently Set up and manage workstations and networking devices Requirements: At least 1 year of service desk or similar experience Familiarity with networking concepts and Windows Servers Valid certifications like CompTIA A+/Network+ preferred Ability to work outside regular hours when needed Strong problem-solving and interpersonal skills Embrace the chance to improve IT services and client satisfaction at F12.net, while sharpening your technical acumen. #J-18808-Ljbffr
Job Title
Client-Focused Systems Analyst Role