Job Title

Drive global network solutions and call center innovation at Astellas as a Senior Director. Lead industry transformations involving cloud, AI, and security in a hybrid work setting. Astellas is seeking a highly experienced Senior Director to oversee global network operations and call center architecture. You will lead the Global Network POD, executing a transformation roadmap while ensuring operational security and seamless connectivity. In this strategic role, your leadership will guide the implementation of innovative technologies that enhance customer engagement across all platforms. Key Responsibilities: Lead network architecture for LAN, WAN, and cloud solutions Drive call center digital transformation and technology integration Implement Zero Trust security models across all environments Oversee enterprise-grade network security tools and infrastructure Collaborate with cross-functional teams to enhance customer experiences Requirements: 10+ years in global network and voice roles, 3+ in leadership Expertise in network security with tools like Palo Alto and Zscaler Knowledge of AI applications in networking Strong collaboration and communication skills Familiarity with compliance in regulated environments This role combines network leadership with cutting-edge call center technologies, offering a dynamic opportunity to impact Astellas'' global operations. #J-18808-Ljbffr