Job Title

Elevate your career at Shannex as an IT Service Delivery Manager in Halifax, Nova Scotia. Lead our Service Desk team to provide exceptional IT support and ensure service excellence. In this permanent, full-time role, you will report to the Director of IT and oversee daily operations of the Service Desk team. Your focus will be on delivering high-quality support and managing escalations, while fostering a collaborative environment with partners across operations. Drive continuous improvement and uphold service level agreements as you enhance the overall customer experience. Key Responsibilities: Lead the Service Desk teams daily operations Manage service levels and ensure SLAs are met Communicate with stakeholders and manage escalations Oversee incident, request, and problem management Advocate for Cyber Security and data protection Requirements: Bachelors degree in Computer Science or related field 3-5 years in IT leadership Minimum 5 years in progressive IT roles ITIL v3 or v4 designation preferred Cyber Security certification considered an asset Shape the future of IT support at Shannex, championing service excellence and technology innovation across our communities. #J-18808-Ljbffr