Job Title

It''s not a package. It''s a promise. As Canada''s leading integrated freight, package, and logistics provider, we''ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver - it''s all possible because of our people. So, whether you''re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Description Position Details Monday - Friday 3:00 pm - 7:00 pm 20 hours per week Pembroke Terminal (980 Cecelia St, Pembroke, ON K8B 1A4) Hiring date: Onboarding to begin in May 2026 The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. Responsibilities Contact customers or colleagues to obtain and enter package information or resolve delivery issues Scan, sort, and reorganize undelivered freight and process freight damages Prepare packages for redelivery (tracking data, labels, repackaging, etc.) Inspect damaged packages Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager Place resolved shipments in approved areas Additional Responsibilities Experience working in a team environment PC/POS literate Data entry skills (ability to type 40 wpm) Professional communication skills and excellent interpersonal skills Excellent organizational skills - ability to prioritize work and meet tight deadlines Good attendance, uniform compliance and attention to detail Must be able to lift 70 lbs and stand for 3-hour intervals Education Experience 3 months experience in customer service Skills Operations Management Operations Planning Operations Procedures Shipping and Receiving Operations Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs. POSTING DETAILS Location: 191 - Pembroke Working Conditions: Retail Center Environment Posting Number: 68761 Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact . To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at .