Support customers remotely as a part-time Customer Support Representative at Shakepay. Embrace flexible hours while resolving customer inquiries with professionalism and empathy. This 3-month contract is perfect for those seeking at least 10 hours of work weekly, ramping up to 20 during training. Your prior experience in customer support will be crucial as you assist clients with account issues and technical difficulties. The team emphasizes clear communication and accuracy to ensure an outstanding service experience for users. Key Responsibilities: Assist customers directly through chat and email Diagnose technical issues like 2FA and Mailgun Review KYC verification documents Collaborate with team members on inquiries Report unusual account activity to compliance teams Requirements: At least 1 year in customer support Strong detail orientation Excellent written and verbal skills Adaptable and responsive to change Background in digital currencies is beneficial Bring your expertise to Shakepay and help enhance our customer support experience. #J-18808-Ljbffr
Job Title
Part-Time Shakepay Customer Support Role