Job Title

Description: (French follows) Who we are Priority Worldwide is a fast-growing global freight forwarder committed to operational excellence and sustainability. Environmental responsibility is embedded in our mission, and we actively invest in initiatives that reduce our environmental footprint while fostering a positive, high-performance workplace for our employees. Position Overview Priority Worldwide is seeking a dynamic and strategic Operations Manager to help lead our freight forwarding, brokerage, and value-added services division in our Montreal office. This role will be responsible for overseeing operational, financial, and commercial aspects of the branch, ensuring performance excellence across air, ocean, and domestic transportation services. Reporting to senior leadership, the Operations Manager will drive sales growth, operational efficiency, regulatory compliance, and team development. The ideal candidate brings extensive experience managing import/export operations, compliance requirements, carrier relationships, consolidators, and domestic transportation providers, while also contributing to business development and customer retention. This individual will champion continuous improvement, leverage technology and internal systems, and foster a culture of accountability, collaboration, and service excellence. Basic Duties Review, revise and implement all operation processes to ensure the Ultimate Customer Experience Remain up-to-date DG, TSA, FMS, as well as other regulations as required Will need the ability to handle individual shipments (import/export/domestic) as needed Direct active involvement with staff and management to ensure a cohesive work environment Ensure staff motivation and provide coaching to enhance their ability and skill level Ensure the assigned teams are working effectively, clients are responded to quickly, and established processes are being followed. Manage staff workload and distribution of tasks, including active participation in tasks to ensure timely/accurate completion. Ability to assist in the finalization of sales/contracts and fostering strong customer retention. Provide and ensure constant compliance with Priority Worldwide s mission to ensure The Ultimate Customer Experience Basic Requirements Proven experience leading full branch-level operations with end-to-end accountability Minimum 7 years of direct Air & Ocean import/export experience At least 7 years of department-level or senior management experience with direct responsibility for teams, performance, and operational outcomes Strong track record of operational leadership, team management, and decision-making in a fast-paced freight forwarding environment Bilingual in French and English (required) Strong systems proficiency; CargoWise experience preferred Customs Broker License is a strong asset but not required Must be able to work on-site in the Montreal office Must have valid authorization to work in Canada (no visa sponsorship, relocation support, or remote work available) Please note: This position is open to candidates currently based in the Greater Montreal Area. A minimum of 7 years of hands-on freight forwarding experience with a freight forwarder is required. Only applicants who meet both criteria will be considered. Benefits and Compensation Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons Base Salary: $100,000 $140,000 CAD (depending on experience) Supplemental Benefits Package: Extended Health, Life Paid Time Off: 2 Weeks Vacation 5 Personal Days up to 3 Volunteer Days RRSP & DPSP Retirement Plan with 3% company matching Qui sommes-nous Priority Worldwide est un transitaire mondial en pleine croissance, engag envers lexcellence oprationnelle et la durabilit. La responsabilit environnementale est intgre notre mission et nous investissons activement dans des initiatives visant rduire notre empreinte environnementale tout en favorisant un environnement de travail positif et performant pour nos employs. Aperu du poste Priority Worldwide est la recherche dun(e) Gestionnaire des oprations dynamique et stratgique pour contribuer la direction de notre division de transit, courtage et services valeur ajoute notre bureau de Montral. Ce poste sera responsable de superviser les aspects oprationnels, financiers et commerciaux de la succursale, en assurant lexcellence des performances dans les services de transport arien, maritime et domestique. Relevant de la haute direction, le/la Gestionnaire des oprations stimulera la croissance des ventes, lefficacit oprationnelle, la conformit rglementaire et le dveloppement des quipes. Le/la candidat(e) idal(e) possde une vaste exprience dans la gestion des oprations dimportation/exportation, des exigences de conformit, des relations avec les transporteurs, des groupages (consolidateurs) et des transporteurs domestiques, tout en contribuant au dveloppement des affaires et la fidlisation de la clientle. Cette personne sera un moteur damlioration continue, saura tirer parti des technologies et des systmes internes, et favorisera une culture de responsabilisation, de collaboration et dexcellence du service. Responsabilits Principales Rviser, optimiser et mettre en uvre lensemble des processus oprationnels afin dassurer une exprience client exceptionnelle Maintenir jour les connaissances relatives aux rglementations DG, TSA, FMS ainsi quaux autres exigences applicables tre en mesure de grer des expditions individuelles (import/export/domestique) au besoin Simpliquer activement auprs du personnel et de la direction afin dassurer un environnement de travail harmonieux Assurer la motivation du personnel et offrir du coaching pour dvelopper leurs comptences Veiller ce que les quipes assignes travaillent efficacement, que les clients reoivent des rponses rapides et que les processus tablis soient respects Grer la charge de travail et la rpartition des tches, incluant une participation active afin dassurer lexactitude et le respect des dlais Contribuer la finalisation des ventes et des contrats et favoriser une forte rtention de la clientle Veiller au respect constant de la mission de Priority Worldwide afin dassurer une exprience client exceptionnelle Exigences Exprience avre dans la gestion complte des oprations de succursale avec une responsabilit de bout en bout Minimum de 7 annes dexprience directe en import/export arien et maritime Au moins 7 annes dexprience en gestion de dpartement ou en gestion de niveau suprieur, avec une responsabilit directe sur des quipes, la performance et les rsultats oprationnels Solide exprience en leadership oprationnel, gestion dquipe et prise de dcision dans un environnement de transit international dynamique Bilingue franais et anglais (obligatoire) Bonne matrise des systmes; exprience de CargoWise souhaite Permis de courtier en douane est un atout important mais non obligatoire Doit tre en mesure de travailler sur place au bureau de Montral Doit avoir lautorisation lgale de travailler au Canada (aucun parrainage de visa, aide la relocalisation ou travail distance disponible) Avantages et rmunration Les conditions de rmunration individuelles sont tablies en fonction de plusieurs facteurs propres chaque candidat(e), notamment les comptences, lexprience, les qualifications et dautres lments lis au poste. Salaire de base : 100 000 $ 140 000 $ CAD (selon lexprience) Avantages sociaux complmentaires : assurance sant tendue, assurance vie Congs pays : 2 semaines de vacances 5 journes personnelles jusqu 3 journes de bnvolat Rgime dpargne-retraite (REER) et rgime de participation diffre aux bnfices (RPDB) avec contribution de lemployeur jusqu 3 % Requirements: Priority Worldwide is an equal opportunity employer committed to fostering a fair and inclusive workplace. If you''re excited about logistics, sustainability, and most importantly, selling innovative solutions and building lasting business relationships, wed love to hear from you. Apply today and take the next step in your sales career with our dynamic, growth-oriented team! Compensation details: 100000-140000 Yearly Salary PI949f784d748a-25448-39757485