Job Title

The Senior Field Supervision Officer is a frontline supervisor responsible for Tier 1 daily supervisory activities for advisors registered with CIRO at Manulife Wealth Inc. The role is responsible for implementing an effective and efficient compliance culture focused on providing advice and supervision to protect clients, the advisory teams, and Manulife Wealth. The incumbent also executes complex reviews, manages escalations, and provides training and guidance to advisors and Field Supervision Associates. Senior Officers support both high-value and high-risk advisor offices through onsite visits and partner closely with the Regional Field Supervision Officer and Line 2 Compliance to ensure adherence to CIRO requirements and internal policies.This is a hybrid role. Regular travel to advisor offices within the region is required.Position Responsibilities: Responsible for Tier 1 supervision, approval of daily, monthly, and quarterly trade reports.Review and approve new accounts and KYC updates.Communicate with advisor teams regarding compliance inquiries.Enhance compliance knowledge on regulatory compliance and supervision requirements and processes.Assist with investigations related to complaints and regulatory inquiries.Assist the firm in resolving compliance issues with respect to regulatory guidelines and the interpretation of regulations.Perform annual branch reviews to foster meaningful and collaborative relationships between advisors and compliance.Tier 1 Supervision & Complex Reviews:Perform daily, monthly, and quarterly trade, suitability, and exception reviews; approve new accounts and KYC updates.Handle complex supervisory items (e.g., high-risk products, vulnerable clients, outside activities, conflicts, advertising).Document decisions with clear rationale and evidence; ensure timely closure of exceptions.Oversee delegation of account-level TI duties to supervision associates while retaining direct TI oversight for strategic advisor partners and specialized high-risk areas.Monitor KRIs/KPIs (e.g., exception rates, cycle time, remediation closure) and drive continuous improvement.Identify and escalate any areas of non-compliance. Advisor Support & Training: Deliver training to advisor teams on supervisory expectations, conduct onsite reviews to remediate gaps and reinforce controls, and support post audit remediation.Issue Management & Escalation: Identify and support complaint reviews and regulatory inquiries; escalate significant non-compliance and support remediation; contribute to thematic reviews and process improvements.Cross-Functional Partnership: Partner with Compliance, Risk, Legal, and Operations on supervisory matters; support audits by preparing documentation and responding to requests; assist with policy and tool rollouts.Mentorship & Team Collaboration: Coach and support Field Supervision Associates, share best practices, contribute to training, and participate in team projects and continuous improvement initiatives.Required Qualifications: 5-7 years of CIRO dealer supervision or related compliance experience, including leadership of supervisory teams.Registered as a Supervisor and Registered Representative with CIRO; ability to maintain registration.Completion of CSC, CPH, Investment Dealer Supervisors Courses.Ability to be registered as a Supervisor with CIRO.Organizational and prioritization skills to be able to work in a multitasking environment. Strong knowledge of the financial services industry, the Canadian Regulatory framework, provincial securities legislation and the regulatory requirements of CIRO and the provincial securities regulators.Exceptional communication, stakeholder management, negotiation, and influence skills.Strong analytical judgment with experience handling complex escalations and remediation.Highly developed conflict resolution skills Comfortable making presentations to groups. Ability to travel regularly within the region is required.Preferred Qualifications: CIM/ RIME and Portfolio Manager Experience. When you join our team: Well empower you to learn and grow the career you want. Well recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, well support you in shaping the future you want to see.#LI-Hybrid Le poste annonc correspond une vacance existante. propos de Manuvie et de John HancockLa Socit Financire Manuvie est un chef de file mondial des services financiers qui aide les gens prendre leurs dcisions plus facilement et vivre mieux. Pour en apprendre plus notre sujet, rendez vous ladresse est un employeur qui souscrit au principe de lgalit daccs lemploiChez Manulife/John Hancock nous valorisons notre diversit. Nous nous efforons dattirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifie que nos clients, et de favoriser la cration dun milieu de travail inclusif qui met profit la diversit de nos employs et les comptences de chacun. Nous nous engageons assurer un recrutement, une fidlisation, une promotion et une rmunration quitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de lascendance, du lieu dorigine, de la couleur, de lorigine ethnique, de la citoyennet, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection lie une grossesse), de lorientation sexuelle, des caractristiques gntiques, du statut dancien combattant, de lidentit de genre, de lexpression de genre, de lge, de ltat matrimonial, de la situation de famille, dune invalidit ou de tout autre motif protg par la loi applicable.Nous nous sommes donn comme priorit dliminer les obstacles laccs galitaire lemploi. Cest pourquoi un reprsentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqus pendant le processus de demande d'accommodement seront stocks et utiliss conformment aux lois et aux politiques applicables de Manuvie. Pour demander une mesure daccommodement raisonnable dans le cadre du recrutement, crivez de rfrence du salaireVancouver, British ColumbiaModalits de travailHybrideLchelle salariale devrait se situer entre$73,725.00 CAD - $122,875.00 CADLes employs ont galement la possibilit de participer des programmes incitatifs et de recevoir une rmunration lie la performance de lentreprise et des individus. Le salaire rel variera selon les conditions du march local, la rgion gographique et les facteurs propres au poste, tels que les connaissances, les comptences, les qualifications, lexprience et la formation. Si vous postulez ce poste en dehors de votre lieu principal, veuillez contacter pour connatre la fourchette salariale applicable votre rgion.Manuvie offre aux employs admissibles une vaste gamme davantages sociaux personnalisables, notamment une assurance soins mdicaux, soins dentaires, sant mentale, soins de la vue, invalidit de courte et de longue dure, assurance vie et assurance DMA, assurance adoption, de maternit de substitution et de soins mdicaux non urgents ainsi que des programmes daide aux employs et leur famille. Nous proposons galement aux employs admissibles diffrents rgimes dpargne-retraite (y compris des rgimes de rente et un programme international dactionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matire dducation et de conseils financiers. Notre gnreux programme de congs rmunrs au Canada comprend les jours fris, les congs annuels, les congs personnels et les congs de maladie, et nous offrons toute la gamme des congs autoriss prvus par la loi. Si vous posez votre candidature ce poste aux tats-Unis, veuillez crire pour obtenir de plus amples renseignements sur les dispositions relatives aux congs rmunrs spcifiques aux tats-Unis.Nous utilisons des technologies de donnes et danalytique, telles que lintelligence artificielle (IA), ainsi que des outils de traitement automatis pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande. Pour en savoir plus, veuillez consulter notre nonc sur la collecte de renseignements personnels.