Job Title

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration. Accerta is a Certified B Corporation which is a testament to the values on which weve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means were committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone! EMPLOYMENT TYPE Full-time, Permanent, Hybrid ABOUT THIS OPPORTUNITY The Bilingual Program Service Coordinator will interface with program applicants over the phone, by web chat and e-mail, responding to program general inquiries, and provide quality service and insight into the process. ACCOUNTABILITIES Provides help to program members and prospective members in both English and French, in a contact center that operates from 8:30am to 5:00pm, using live-agent chat, web chat, and online fax/mail. Ability to handle a high volume of incoming calls Supports families throughout the entire registration and intake process Follows an established process to facilitate consistent registration of eligible program applicants Assesses applicant needs and provides information regarding possible solutions Other duties as assigned. Answers questions and provides information about the program application and applicant eligibility for services and program. Uploads, tracks, saves, and updates applications, when required Contributes to the verification of applications against internal and external databases QUALIFICATIONS 3-5 years of previous customer service/administrative experience Experience delivering services in the developmental services sector is an asset Familiarity with contact center environment and tools including live chat, web chat, phone, and online fax/mail Understands how to deal with marginalized and vulnerable populations Strong computer skills, specifically in MS Word, Excel; and aptitude for database software Education Post-Secondary education, in social work or another related field Skills & Abilities Advanced written and verbal communication skills with attention to detail. Strong interpersonal skills to maintain good customer service Ability to prioritize work under pressure Exceptional organizational skills to work independently, and take initiative Problem solving and analytical reasoning skills ANNUAL SALARY ANNUAL SALARY: $55,000 to $65,000 PERFORMANCE BONUS PERFORMANCE BONUS: Up to 6% of annual salary WHAT WE OFFER Group Benefits: Coverage begins on the employees first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation). Pension Plan: Eligibility starts on the employees first day, and a 5% employee contribution is matched by a 5% employer contribution. Performance-based incentive programs: Opportunities to increase your earnings. Growth Opportunities:in a company that promotes from within. Volunteering: Time off to volunteer within our community Hybrid Work Environment: working environment with a laptop and two monitors. Home Office Stipend: A one-time payment of $750 included in the employees first paycheck. Mental Health Support: Access to Mental Health on Demand for employees and their dependents. Member Assistance Program: Includes Employee Assistance Program services. Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community. Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions. Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval. Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees. FLEXIBLE WORK ARRANGEMENT Employees are expected to work on-site at least once per month at our Toronto office (777 Bay St., Toronto, ON), with additional in-office days as required based on business needs. Hybrid schedules are determined collaboratively between employees, managers, and teams. HOW TO APPLY We accept applications submitted via our Dayforce Portal Click this link to apply. Please note that we use AI tools to support and enhance our recruitment process, including scribing tools during interviews. Artificial intelligence (AI), however, is not used to screen candidates. Rest assured that your application will be reviewed thoroughly by our hiring team. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check. #J-18808-Ljbffr