Elevate IT operations as a Desktop Support Associate, providing vital support to users in a fast-paced environment. Troubleshoot hardware and software issues while ensuring smooth onboarding and offboarding processes. In this position, you will play an essential role in maintaining the IT infrastructure by offering first-level technical support for various devices. Required skills include hardware setup, software installation, and troubleshooting. You will also be involved in technology recovery planning, ensuring seamless operations during unexpected events. Key Responsibilities: Provide first-level technical support for users Diagnose and resolve desktop, laptop, and mobile device issues Set up new hardware and install software applications Maintain records of incidents and solutions Assist in disaster recovery planning and execution Requirements: Minimum five years in desktop support or systems administration Strong understanding of Microsoft server and client operating systems Familiarity with Active Directory, SCCM, and vSphere Excellent problem-solving and communication skills Ability to work independently and in a team Support user needs and maintain IT infrastructure with exceptional service and technical skills, ensuring everyday operations run smoothly. #J-18808-Ljbffr
Job Title
Dynamic Desktop Support Role with Focus on User Assistance