Job Title

Appointment Specialist - Hybrid (Alberta) About Hearing Life HearingLife Canada is the largest provider of hearing healthcare service in Canada. Our core philosophy is to provide lifechanging hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision to deliver lifechanging differences through hearing health. How you will make an impact: As an integral member of our team, youll create a welcoming environment for our clients, providing them with exceptional service every step of the way. Youll foster positive relationships with both clients and colleagues, making sure every clients hearing journey is smooth and enjoyable. Reporting to our Appointment Centre Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities: - Deliver a premium client experience through outbound calls that uphold the highest standards of service excellence while scheduling hearing test appointments. - Represent HearingLife as a trusted provider, ensuring each interaction reflects our premium brand standards and commitment to patient care. - Use call guides and workflows as frameworks while exercising professional judgment to adapt conversations to the clients health concerns, questions, and comfort level. - Build rapport with new and existing clients, listen actively, and communicate clearly to help clients understand the value and next steps of a hearing assessment. - Accurately document client information, outcomes, and appointment details in the CRM system to ensure seamless clinic handoff. - Maintain uptodate knowledge of HearingLife services, clinic offerings, and hearing health fundamentals to support confident, informed conversations. - Achieve monthly Key Performance Indicators (KPIs) and actively collaborate with the Team Lead to meet and exceed performance goals. - Work both onsite and remotely as required. What you will need: - Demonstrated premium customer service or clientfocused sales skills. - Minimum 1 year experience in a customer service, sales, or clientfacing role. - Strong listening, verbal communication, and relationshipbuilding skills. - Ability to balance efficiency with highquality, patientcentred conversations. - Reliable highspeed internet with a hardwired Ethernet connection (for remote work). - Proficiency with CRM systems and general office productivity tools. - Hearing healthcare or clinical appointmentsetting experience is an asset but not required. - Competitive compensation package. - Bonus pay: Immediate participation in the Appointment Centre bonus program upon hiring, designed to be highly achievable for Appointment Specialists. - Hybridremote work environment. - RRSP Matching. - Generous PTO policy including vacation & wellbeing days. - Companypaid benefits including $750 healthcare spending account and $1000 mental health support. - GoodLife Corporate Membership. Accommodations HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. While we appreciate the interest of all applicants, only those selected for an interview will be contacted. #J-18808-Ljbffr