Job Title

Become the vital support bridge for clients using advanced software solutions. This role involves addressing queries, troubleshoots issues, and enhancing user experience in a dynamic environment. As a Product Support Analyst, you will be the first point of contact for customer inquiries or issues. The position requires strong analytical skills, exceptional communication abilities, and a focus on client service. Engage with clients to resolve issues, document findings, and collaborate with various teams for effective problem-solving. Key Responsibilities: Address client queries effectively and provide guidance Triage and prioritize support issues for resolution Conduct web meetings to gather issue details Replicate and document software problems for analysis Collaborate with team members in project discussions Requirements: College/University Degree is required Strong verbal and written communication skills Detail-oriented with excellent problem-solving abilities Previous technical support or customer service experience Proficiency in spoken and written French is needed Assist clients in navigating challenges and contribute to an innovative support culture within a growing organization. #J-18808-Ljbffr