Job Title

At Enverus, were committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, were helping our customers make better decisions that help provide communities around the world with clean, affordable energy.The energy industry is changing fast. But weve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldnt be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.We are currently seeking an Associate Owner Relations Agent to join our team working remotely in Canada. This position will work Monday thru Friday, 8:00 am 5:00 pm CT.Performance ObjectivesAnswer incoming oil and gas owner relations phone calls from 8:00 to 5:00 p.m. CST, assisting callers with basic FAQsLog detailed messages for inquiries that would need to be escalated to more experienced Owner Relations AgentsListen to voicemails and log into a case tracking system.Competitive Candidate ProfileProficient in navigating CRM tools, ticketing systems, or other platforms efficiently.Accurately captures information and follows designated procedures.Articulates words clearly and professionally.Able to calm upset callers and manage tense conversations.Able to handle high call volumesBeing consistently available during work hoursHigh School Diploma2+ years of customer service experienceProficient in MS ApplicationsPhysical DemandsAbility to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment.Able to safely lift up to 35 pounds at a time using safe lifting techniques.Ability to communicate effectively with another person.Regular and predictable attendance is required.Ability to work in a remote/work from home environment is required.Travel requirements: 0% or as required for company needs #J-18808-Ljbffr