Job Title

OverviewSituated in the western hills of Oakville, Promontory combines state of the art winemaking with deep ties to Napa Valleys past. The rare convergence of soil types on the property yields red wines of unprecedented character that are unlike any others in the region. Our commitment to crafting exceptional wines is matched by our dedication to providing an unparalleled experience for our guests. We are always looking for bright, passionate, and motivated professionals to join our world-class team, where your passion for wine and expertise are celebrated.ResponsibilitiesServe as ambassador and storyteller for Promontory.Provide authentic visits and tastings on property, curating the experience to the individual interests without compromising the core values of the Harlan Domain.Follow a choreographed, but not scripted, visit layout. Use a genuine demeanor while following specific steps of service and high standards for the guest experience.Build rapport with guests by asking open-ended questions to tailor the experience to their interests. Share information about our land, philosophy, wines, and approach as appropriate.Invite guests to acquire wines, join our allocation list and The Founders List.Establish, foster, and nourish subscriber relations.Inspire guests to acquire library wines and/or join our Founders List.Practice responsible hospitality at all times.Coordinate sales and wine delivery with the appropriate department (Accounts Receivable, Inventory, and Fulfillment).Support set-up and breakdown of visits and tastings.Maintain pristine conditions throughout the winery.Support by cleaning and polishing all tools related to the hospitality activity, as needed.Assist with coordinating the overall winery hospitality schedule of Promontory in partnership with the Director of Hospitality, Hospitality Liaison team and other On-Site Ambassadors.Coordinate with Property Stewards and the Director of Hospitality on inventory and maintenance needs for the property.Assist with inventories of wines in the tasting locations.Capture all necessary metrics to assist the Director of Hospitality in evaluating the overall performance of the hospitality program.Identify and assist with designing constant improvements to the guest experience at Promontory.Qualifications & RequirementsA minimum of 4 years of luxury guest or member relations experience.College degree preferred.Passionate and knowledgeable about wine, food and agriculture, with a willingness to broaden knowledge base.Strong interest in professional wine tasting and wine service skills.Breadth of interest across many subjects & depth of knowledge with interest to continue learning.Proficient in Microsoft Excel, Word, Outlook, CRM Dynamics, Navision.Willingness and ability to: lift and handle materials weighing up to 40 pounds; work overtime when required; stand on hard surfaces for extended periods; grasp, stoop, squat, climb stairs, push or pull, carry, and reach over shoulder.Valid California drivers license.What We OfferHealth benefits for you and your family, including medical/dental/vision; additional health benefits include life, long term disability, FSA or HSA and 401(k).Vacation and sick time along with 10 paid holidays and annually designated employee appreciation days.A diverse team of coworkers that care about each other in a fun, exciting work environment.Pay Transparency Disclosure: The pay scale for this position is $44.00-$48.00 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Company reserves the right to modify the range in the future.Domain HWH is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Employment with Domain HWH is at-will, meaning either the employee or employer may terminate the relationship at any time with or without cause and with or without notice, except as provided by law.If you require an accommodation for a position, please contact our Human Resources Department at 707.286.1900 Opportunity & AccessibilityThis position is not guaranteed until filled; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. #J-18808-Ljbffr