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If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.Founded in 1985, Dilawri is Canadas largest automotivegroup and one of Canadas Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the worlds mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through theDilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.Discover how you can build your career withDilawriPosition OverviewThe Dilawri Group of Companies BC Region iscurrently seeking a CIC Aftersales Representative to join our Customer Interaction Centre (CIC). This role operates in a hybrid remote/inperson workformat and requires availability to work Tuesday through Saturday. The positionreports directly to the CIC Manager / BDC Manager.As a key member of the CIC Aftersales team, theRepresentative plays an integral role in supporting multiple Dilawridealerships by delivering exceptional post-sale customer experiences throughinbound and outbound communications. This role contributes strategically todealership performance by optimizing service appointment bookings, supportingcustomer satisfaction initiatives, and consistently achieving performance-basedKPIs. The CIC Aftersales team serves as a central point of contact, ensuringoperational efficiency, customer retention, and brand consistency across theregion.This a Commission Based position.Primary Duties and ResponsibilitiesSupport inbound and outbound customercommunications (phone, email, text, and voicemail) for multiple DilawridealershipsBook and schedule service appointments to maximize each service departments available hours and revenue opportunitiesFollow up on CSI (Customer Satisfaction Index)leads to ensure customer concerns are addressed and satisfaction is achievedConsistently meet or exceed daily, weekly, andmonthly KPI targets as established by the CIC ManagerMaintain up-to-date knowledge of all Service andParts product offerings across supported dealershipsCoordinate and fulfill service customer mobilityneeds (e.g., shuttle, rental, loaner vehicles) within established guidelinesand available resourcesAccurately capture, update, and maintaincustomer contact and service information in accordance with company standardsRespond to all customer inquiries in a timely,professional, and customer-focused mannerCollaborate with CIC team members and dealershippartners to support customer demand and workflow prioritiesParticipate in ongoing training, coaching, andprocess improvement initiativesPerform additional duties as assigned by the BDCManager or CIC leadershipQualifications RequiredEducation & ExperiencePost-secondary diploma ordegree in Business or a related field, or an equivalent combination ofeducation and relevant experiencePrevious customer serviceor call centre experience is considered an assetStrongcustomer service orientation with excellent verbal and writtencommunication skillsAbilityto multitask effectively in a fast-paced, high-volume environmentHighlyorganized with strong attention to detail and time management skillsProficientin Microsoft Word, Excel, and OutlookConfidentnegotiation skills with a results-driven mindsetFriendly,professional, and courteous phone demeanorPositive,adaptable, and team-oriented attitudeAbilityto work independently as well as collaborativelyFluencyin English is required; proficiency in Cantonese and/or Mandarin isconsidered an assetLegallyentitled to work in CanadaAbout DilawriIn addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:Discountedemployee vehicle purchase programJob-specificcoaching & training programsEmployeewellness & assistance programsEmployeesocial eventsBuild your career with a team thatis driven byexcellence,integrityand innovation. #J-18808-Ljbffr