Join the effort to redefine quality standards in telecommunications. As a Quality Assurance Manager, your role is crucial in maintaining high installation standards and enhancing customer satisfaction through proactive outreach. In this role, you will leverage over 5 years of experience to lead quality inspections and connect with customers after installations. By addressing concerns and validating installation quality, you will ensure customers receive the utmost best service. You'll also analyze quality trends and drive improvements while coaching technicians to deliver on these standards. Key Responsibilities: Oversee inspections on consumer fibre installations Engage customers to evaluate and address satisfaction Validate the technical performance and experience quality Identify quality improvement opportunities Track and report on quality metrics and sales Requirements: 5+ years in field service management or customer success Technical knowledge of network and broadband installation Exceptional communication for customer interactions Valid drivers license and positive record Ability to work independently in various settings Ensure top-tier quality as you champion customer needs and drive excellence in fibre installations throughout the region. #J-18808-Ljbffr
Job Title
Quality Assurance Manager for Telecom with Focus on Customer Engagement