Job Title

Our Purpose At Nurse Next Door, our purpose is Making Lives Better through Happier Aging. We help seniors remain in their homes for as long as they choose by caring deeply, connecting to their hearts, and empowering them to continue doing what they love most. We are not just a home care companywe admire people and seek to make a meaningful difference every day. When you join Nurse Next Door, you become part of a growing organization that is changing the way home care is delivered. About The Role The Care Designer plays a critical leadership role in delivering exceptional client experiences while driving business results through caregiver leadership and operational excellence. This role requires someone who can hustle with heartbalancing compassion with accountability, autonomy, and results. Care Designers are selfled leaders who take ownership of outcomes, thrive in a collaborative environment, and are inspired by building meaningful relationships with seniors, families, caregivers, and community partners. Key Responsibilities Consult Conversion & Community Engagement Conduct Caring Consults, assessing clients physical, emotional, and environmental needs Develop and recommend personalized care solutions aligned with client goals Achieve a 90% consult conversion rate Act as a trusted advisor to clients and their families Build and maintain relationships with community leaders and professional referral partners Promote highquality, innovative customer service and Nurse Next Doors brand promise Client Care Delivery & Experience Attend all First Visits to ensure care plans and service agreements are executed properly Conduct supervisory visits to ensure caregiver fit and quality of care Develop, implement, and update individualized care plans Educate clients on selfcare and evaluate responses to care Monitor risks, identify trends, and adapt care as needed Coordinate care and evaluate outcomes based on client goals Deliver a premium client experience with a target Net Promoter Score (NPS) of 9+ People Leadership Lead, coach, and support the caregiving team to achieve results Set clear goals, provide ongoing feedback, and coach in the moment Recruit, train, and manage caregiver performance and availability Foster a continuous learning environment, including Discovery Day and monthly inservice programs Conduct First and supervisory visits to evaluate caregiver performance and engagement Drive a positive employee experience with a target employee NPS of 9+ Scheduling Collaboration Partner with the scheduling team to communicate changes in client needs and caregiver assignments Ensure consistent client coverage, including urgent care needs and caregiver cancellations Support scheduling as needed to meet operational requirements Maintain AMS (Attendance Monitoring System AlayaCare) below 5% Ensure data accuracy and completeness in scheduling systems Administration & Compliance Maintain accurate and complete documentation, including care plans, client files, and employee records Conduct quarterly audits to ensure 100% accuracy and compliance Ensure compliance with provincial and federal legislation related to health, employment, and occupational health & safety Approve visits and premiums in preparation for payroll and billing cycles Availability Parttime, primarily evenings and weekends Oncall availability for evenings, weekends, and holidays Flexibility required (7 days per week availability) Schedule provided 2 months in advance based on business needs Compensation $33.00 per hour Reporting & Working Relationships Reports to the Franchise Partner Leads the Caregiving Team and Care Ambassador Team Works closely with the Care Services Center Qualifications Required Registered Practical Nurse (RPN) or Registered Nurse (RN) licensed to practice in Ontario Valid CPR and First Aid Certification Valid drivers license and access to a reliable vehicle as well as a completed drivers abstract Vulnerable Sector Criminal Record Check (updated every 5 years) Negative TB test (updated every 5 years) Experience & Skills Strong computer skills; experience with GSuite and electronic documentation systems (AlayaCare experience an asset) Exceptional written and verbal communication skills in English Strong organization, planning, time management, and multitasking abilities Demonstrated experience setting and achieving goals Customer service and leadership experience considered an asset Vacancy Disclosure This posting is for an existing vacancy. Artificial Intelligence Disclosure Nurse Next Door may use automated or artificial intelligencebased tools to assist with screening or reviewing applications for this position. Hiring Decision Notice Applicants who participate in an interview will be informed within 45 days of their last interview whether a hiring decision has been made. Notification may be provided in person, in writing, or electronically. We Make Lives Better starting with yours. Join Nurse Next Door and help seniors live Happier Aging every day. #J-18808-Ljbffr