Job Title

ResponsibilitiesPosition Summary:The Operations Systems Support Lead is responsible for leading a team of Specialists in the deployment, support, and continuous improvement of the companies operating systems. This role ensures operational excellence through structured training, system configuration oversight, and proactive issue resolution. The Lead acts as a bridge between frontline operations and system development teams, ensuring that WMS and our other systems are effectively leveraged to support business goals.Position Responsibilities may include, but not limited to:Lead and mentor a team of WMS Specialists, fostering a culture of accountability, collaboration, and continuous learningCoordinate training schedules and ensure team members are proficient in system-directed processes such as receiving, picking, replenishment, and load auditingSupport career development through coaching and performance feedbackOversee the configuration and maintenance of WMS platforms including VoiceConsole, InfiosEnsure timely resolution of system-related issues by coordinating with IT and field support teamsMonitor system health and performance metrics, escalating concerns as neededDevelop and maintain SOPs and training materials for salaried and hourly staff across various WMS functionsFacilitate structured onboarding and refresher training for new hires and transitioning teamsPromote knowledge sharing and ensure documentation is version-controlled and accessibleCollaborate with Inventory, Receiving, and Quality teams to align WMS processes with operational workflowsLead initiatives to improve slotting, labeling, and branch transfer processesSupport change management activities during system upgrades or transitionsParticipate in site evaluations and pilot rollouts for new WMS implementationsCoordinate hyper care support and feedback loops during go-live phasesTrack outstanding action items and ensure timely follow-up and closureEnsure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations.Other projects or duties as assigned.QualificationsRequired Skills and Experience:Proven experience mentoring and managing cross-functional teams, including project managers and system leadsDeep understanding of operational systems architecture, configuration, and deployment in a distribution or logistics environmentDemonstrated ability to lead national rollouts and system upgrades, including site-specific adaptations and stakeholder coordinationStrong background in analyzing workflows to identify inefficiencies and implementing, system-based solutions for optimizationExperience developing and executing multi-year roadmaps aligned with business growth, scalability, and compliance needsFamiliarity with implementing automation and system-directed processes to reduce manual tasks and improve accuracyProficiency in leveraging data for decision-making, including experience with reporting tools such as Power BI and labor analyticsExperience managing vendor relationships, including contract negotiations, service level agreements, and support coordinationKnowledge of governance frameworks for system configuration, data integrity, and change control processesStrong interpersonal skills to work effectively with departments such as HR, Compliance, and Operations to align systems with organizational goalsExperience managing travel budgets, deployment schedules, and resource allocation for national support teamsThis role will be required to travel up to 50% of the time. During peak implementations this could increase to 75% of the time.This position must pass a postoffer backgroundBenefitsAt the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic wellbeing of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage.Background CheckOffers of employment are contingent upon successful completion of a background check.Physical DemandsThe Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.Pay TransparencyOur compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.Transparency in the use of AIOur recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions. All employment decisions are made by human reviewers.Equal Employment OpportunityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace. #J-18808-Ljbffr