Job Title

About the role We're looking for an Operations Manager to lead our Amazon USA private label business both at the strategic level and in the weeds. This is a 50/50 role: half handson operator, half team lead. You'll own supply chain, Amazon account health, inventory planning, and vendor relationships while managing a small team of 23. If you thrive in fastpaced environments, care deeply about process, and want to build something meaningful in ecommerce this is the role. Compensation & benefits Competitive salary based on contribution Health insurance stipend Paid vacation Remote position Key Responsibilities Operations & Supply Chain Oversee the Supply Chain Manager and ensure endtoend supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers. Actively support the team during critical operational periods stepping in to execute and problemsolve logistics, customs clearance, or inbound delays. Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport. Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory. Bring handson experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment. Amazon Marketplace Operations Oversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of accountrelated issues. Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently. Handson expertise in Amazon Seller Central directly executing operational tasks when needed. Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels. Monitor product listings, rankings, and competitor activity to maintain competitiveness. Vendor & Purchasing Management Source, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers. Evaluate vendor performance and ensure highquality standards and ontime deliveries. Oversee purchasing activities, ensuring costefficiency while maintaining product quality. Step in to negotiate or manage critical supplier issues when escalation is required. Leadership & Team Management Manage and mentor a small team of 23 operations staff. Establish clear processes, KPIs, and accountability for the team. Promote a continuous improvement culture, driving efficiency gains of 1% better every day. Lead by example working alongside the team in daily operations, modeling problemsolving, and maintaining high execution standards. Balance strategic direction with direct, handson involvement to ensure flawless execution. This role may also involve adhoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business. Qualifications (MustHave) 3+ years of handon experience in operations, supply chain, or logistics in an Amazon environment. Extremely detailoriented, processdriven, and highly organized, with a focus on continuous improvement. Comfortable working in a fastpaced, dynamic environment with partial overlap to the U.S. East Coast time zone. Strong knowledge of Amazon FBA logistics, 3PL operations, and international shipments (China to USA), including customs and freight forwarding. Proven track record in forecasting, inventory planning, and demand analysis to support seasonal and replenishment cycles. Handson experience managing Amazon account health, including policy violations, IP complaints, and compliance issues. Solid understanding of how PPC advertising and marketing performance impact inventory and operations. Fluent in English (required); strong communication and analytical skills. Nice to have Amazon account health and IP complaint experience Mandarin (for supplier communication) Helium 10, SoStocked, or similar tools ClickUp or Asana Experience launching products on Amazon Google Sheets / Excel proficiency Prior small team management in ecommerce 90 Day Objectives Master daytoday supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution. Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues. Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning. Submit actionable demand forecasts: Produce reliable demand forecasts that align with seasonal trends and operational constraints. Key Performance Indicators Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKU Less than 8 SKUs overstocked beyond forecast period (typically 6 months) Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory) Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory) Amazon Inventory Performance Index (IPI) - Greater than 465 #J-18808-Ljbffr