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Who We Are At UE System we believe that every person regardless of their industry, company size, experience and budget should have the tools and support to help their facilities operate more efficiently, reliably, and safer. We do this by providing a portfolio of ultrasound solutions designed to be versatile and simple to use. Since 1973 we've helped thousands of customers across the world prevent equipment failures, identify energy losses and return home safe to their families and we are just getting started. Join us as we continue to grow to support our mission in the relentless pursuit of customer excellence. About The Role We are seeking a Training Support Specialist to support our North American Training team by delivering a consistent, high-quality customer experience while ensuring accuracy and reliability across all training-related processes. This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer interaction with detail-oriented work, and takes ownership of delivering timely, organized support. As a key point of contact for customers, you will manage inquiries, support course registrations, and ensure clear, proactive communication. Success in this role means creating a seamless and dependable experience for customers from registration through certification, with each step handled with accuracy, timeliness, and clear communication. You will take ownership of maintaining accurate customer records, supporting registrations and invoicing, and responding to customer inquiries with clarity and timeliness, while working closely with internal teams to ensure alignment and consistency. By recognizing patterns in customer feedback and identifying opportunities for improvement, you will contribute to strengthening processes and enhancing the overall training experience. Our People They Own Their Day: We do not micro-manage. In a Customer Service role, you will be responsible for working with customers from various regions. Our team understands that some days may be longer while others may be shorter, and we recognize the importance of maintaining a healthy work-life balance in a non-traditional workday. They Believe in a Team Approach: They cannot be a master of everything. We have built a team based on the culture fit which provided us with a diverse team of varying skillsets and experience. They rely on their team to support them and grow as an individual and as a team. They Always Look Through a Customer Lens: Every decision we make is through the lens of our customers. We ask what is the best decision for our customer before any decision is made. We put our existing customers before revenue and do not use sale performance as a metric. Your Impact - Respond to customer inquiries and escalate to the Training Manager as needed - Process and manage customer registrations - Confirm course status and proactively communicate updates to customers - Generate and distribute invoices for customer orders - Process customer requests in a timely and accurate manner - Manage registration tracking, exam score entry, and certificate issuance - Maintain accurate customer records and data entry related to certifications - Build strong, positive relationships to enhance customer satisfaction - Identify trends in customer feedback and recurring issues to support process improvements Your Experience - Strong customer service mindset with a focus on delivering a high-quality customer experience - Excellent verbal and written communication skills - Ability to manage multiple tasks and priorities in a fast-paced environment - High attention to detail and strong organizational skills - Proven problem-solving abilities with a proactive mindset - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) - Ability to collaborate effectively across teams - 3+ years of experience with invoicing and payment processing - 3+ years of experience with data entry - Experience managing an inbox and responding to customer inquiries - Certificate or Diploma in Office Administration, Business, or a related field Nice to Have - Experience with CRM systems (HubSpot or similar) - Ability to learn and navigate LMS platforms - Experience with shipping and logistics coordination Why Join Us? We have the typical benefits you would expect like dental, vision, and health insurance, paid time off and retirement contributions but your main interest should be to join a family as we are in the process of radically transforming our business in a way that will redefine our company and our place in the market, making this one of the most exciting times in UE Systems history. There is more opportunity than ever before for our people as we expand our business to become a world-class purpose-driven, digitally-led ultrasound solution provider and we need your help to achieve this. Job Type: Full-time Work Location: Remote Schedule: Monday to Friday Salary Range: $50,000 - $65,000 per year (CAD) Target Start Date: ASAP Benefits: - Dental Insurance - Flexible Schedule - Health Insurance - Vision Insurance - PTO - Retirement Plan