Job Title

Key Responsibilities 1. Customer Engagement Management - Serve as the main point of contact for SAP private cloud customers. - Plan, manage, and review service delivery according to customer requirements. - Coordinate with internal SAP teams to ensure smooth execution of services. - Act as the customer advocate within SAP Enterprise Cloud Services. 2. Service Delivery & Operations - Manage day-to-day service operations for SAP cloud environments. - Support delivery of cloud projects and ensure timely execution. - Handle critical incidents and drive escalation resolution. - Ensure high service availability and operational stability. 3. Account & Commercial Management - Support customer onboarding, operations, and renewal phases. - Drive customer satisfaction and long-term engagement success. - Contribute to commercial discussions and renewal readiness. - Identify opportunities to improve customer value and experience. 4. Stakeholder & Relationship Management - Build and maintain strong relationships with customer stakeholders. - Communicate effectively with both technical and non-technical audiences, including senior management. - Coordinate across global and cross-functional teams in a matrix environment. 5. Customer Success & Cloud Transformation - Guide customers through their SAP cloud journey. - Ensure alignment with SAP private cloud offerings and best practices. - Maintain focus on customer satisfaction, adoption, and success. Required Qualifications - Bachelors degree in Computer Science, Business Administration, Information Technology, or related field. - 2+ years of experience in customer-facing roles within IT, cloud services, or consulting. - Strong understanding of enterprise cloud environments. - Experience with SAP Enterprise Cloud Services (ECS) and private cloud offerings is mandatory. - Familiarity with: - RISE with SAP - SAP S/4HANA Cloud (Private Edition) - SAP HANA Enterprise Cloud (HEC) - Excellent communication and presentation skills in English. - Strong stakeholder management and problem-solving abilities. - Ability to work in international and cross-functional environments. Key Competencies - Customer-first mindset - Strong engagement and relationship management - De-escalation and conflict resolution skills - Proactive and solution-oriented approach - Ability to manage multiple priorities in a fast-paced environment