Job Title

Job Overview The Sr Customer Manager is a key member of the Freshpet Canada sales team, responsible for leading and executing strategic customer plans across major retailers including (but not limited to) LCL and Walmart. This role manages distributor relationships, drives sales growth, and ensures Freshpets brand objectives are achieved in the Canadian market. The ideal candidate works independently and proactively, leveraging deep CPG experience and a strong set of leadership, analytic and selling skills to deliver exceptional results and build lasting partnerships, both with customers and across the Freshpet team. Duties & Responsibilities Accountable for achieving sales, distribution, velocity, and profitability targets through data-driven planning and execution. Lead joint business planning and execution for LCL and Walmart and other key accounts. Leverage all available data and insight sources (NIQ, Customer Data, Numerator, US learning) to understand the business and develop plans to unlock growth. Develop and deliver sales presentations, negotiate agreements, and drive profitable growth. Oversee distributor relationships, ensuring alignment with Freshpets goals and effective execution at retail. Explore and leverage AI tools to create efficiencies and better ways of working. Build strong partnerships with category managers and merchants, ensuring Freshpets objectives are met. Lead digital shelf and e-commerce initiatives to drive omnichannel growth and maximize Freshpets visibility and performance. Work closely with marketing, supply chain, and finance to deliver seamless customer solutions. Identify opportunities and resolve issues independently, demonstrating accountability and initiative. Champion a customercentric approach, ensuring customer needs are at the forefront of decisionmaking. Foster collaboration and teamwork across internal and external partners. Communicate clearly and effectively with stakeholders at all levels. Demonstrate adaptability and resilience in a fastpaced, changing environment. Actively seek feedback and pursue continuous improvement. Education, Training & Qualifications Bachelors degree in Business Administration, or related field 7+ years experience in CPG sales or account management, preferably with LCL and WM. Experience in CPG category management or related analytic roles strongly preferred. Experience working with crossfunctional teams to develop and execute creative solutions to drive customer growth. Strong analytical, negotiation, and presentation skills. Bilingual (English & French) an asset. Skills & Abilities Strategic Vision: Anticipate market trends and develop forwardthinking plans. ProblemSolving: Address challenges proactively and creatively. Analytical: Evaluate complex data and situations to make informed decisions. Communication: Articulate ideas and recommendations clearly, listen actively, and engage stakeholders. Accountability: Take ownership of results and follow through on commitments. Adaptability: Thrive in a dynamic, fastpaced environment and embrace change. Continuous Improvement: Seek feedback, learn from experience, and pursue growth. Customer Focus: Prioritize customer satisfaction and longterm relationships. Collaboration: Build productive relationships with coworkers, distributors, and retail partners. Digital Productivity: Leverage software tools, including the MS 360 suite and Copilot, ChatGPT and other AI tools/platforms, to boost productivity and facilitate effective teamwork. Organizational Skills: Manage multiple projects and deadlines efficiently. Working Conditions Remote working environment. #J-18808-Ljbffr