Job Title

Customer Support Representative CA$50,000CA$60,000/year | Full-Time | Remote (Canada) Overview Roofr is hiring a full-time remote Customer Support Representative to join its growing team in Canada. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. Youll be the frontline voice of Roofrs innovative CRM platform, supporting users and collaborating across teams to solve problems and build loyalty. Key Details Location: Remote (Canada-based) Salary: CA$50,000CA$60,000 per annum Contract Type: Full-Time Work Hours: Shifts start between 9:00 AM and 1:00 PM EST Occasional weekend/holiday coverage on a rotating schedule Schedules provided in advance Responsibilities Provide high-quality support via phone, email, and chat Troubleshoot customer issues and deliver creative solutions Track and update support tickets in the CRM Maintain up-to-date product knowledge Collaborate with Sales, Customer Success, Implementation, and Product teams Contribute to continuous improvement of customer experience Balance quality and efficiency in all interactions Candidate Profile Required Experience 13 years in customer support Strong communication and problem-solving skills Comfortable handling high volumes of customer interactions Experience in startup environments (preferred) Familiarity with Zendesk (a plus) Personal Traits Confident and patient communicator Innovative and solution-oriented Detail-focused and growth-driven Passionate about helping others Benefits & Perks Time Off Mandatory PTO in first week of employment One Friday off per month ('Laundry Days') Paid company-wide shutdown between Christmas and New Year Flexible time off Financial & Wellness 80% employer-paid benefits RRSP/401k match Generous parental leave Weekly Friday paydays Internet and phone allowance Home office setup stipend Culture & Development Remote-first work culture Two annual retreats and team-building events Learning and development opportunities Field experience days and career growth support Application & Security Notice Click here to apply Roofr will never request payment or financial details during the hiring process For concerns, contact: Diversity & Inclusion Roofr is an equal opportunity employer committed to creating an inclusive workplace. Applications are welcome from all backgrounds, and accommodations are available throughout the hiring process. Join Our Official Channels for more Jobs & Scholarship No comment's at the moment!, Be the first to post a comment. #J-18808-Ljbffr