Job Title

OverviewWere looking for a Field Service Technician to join our team!Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.As a Field Service Technician, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.ResponsibilitiesMaintain and repair MFPs and resolve customer printing issuesPerform on-site service of MFPsMaintain effective relationships with customers and salesMaintain parts and call management as well as accurate records to achieve KPI targetsResponsible to learn new technologies5% - Lead referrals and product promotion to existing customers95% - break-fix and customer supportUnderstands territory parts budget and inventory controlMust follow the policies and procedures set forth by KMBSPerform other relevant duties as assigned by managementQualifications0-2 years technical/repair of electronics or software equipmentKnowledge of basic Microsoft OS printing and common network conceptsBasic awareness of common solutionsLow to mid end office systems certificationsBasic Color theoryGood verbal and written communicationOperates independently, requires assistance from time to timeMust be positive, outgoing, self-motivated and committed to building and maintaining strong customer relationsTravelling within Canada and the US is a requirementCandidate must provide & maintain valid travel documents at own expenseOwn vehicle and possess valid insurance with appropriate coverage and a valid drivers license in good standingStandby and afterhours work may be requiredTraining may require afterhours travel and stay overs including weekendsPerform other relevant duties as assigned by managementRequired to achieve Associate Level CertificationTravel within assigned territory, some out of territory workHigh School or equivalentCompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)#KMAbout Konica Minolta CanadaKonica Minoltas journey started 150 years ago. We innovate for the good of society and the world. Konica Minolta Business Solutions (Canada) Ltd. reshapes and revolutionizes the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.The company has been recognized for its products and services by various industry awards and rankings. Sustainability remains a key driver for the company. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter, and Instagram.Au sujet de Konica Minolta CanadaKonica Minolta a entam son parcours il y a 150 ans, avec la volont de voir et de faire les choses autrement. Solutions daffaires Konica Minolta (Canada) Lte transforme et rvolutionne les bureaux pour crer une vritable connectivit grce aux solutions pour un milieu de travail connect et fut.La durabilit reste un moteur important de lentreprise et Konica Minolta figure parmi les socits les plus durables au monde. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez lentreprise sur LinkedIn, YouTube, Facebook, Twitter et Instagram.EOE StatementKonica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions daffaires Konica Minolta (Canada) Lte. est un employeur d'opportunit gale. #J-18808-Ljbffr