Job Title

Customer Success Manager - (Remote - US)Customer Success Manager - (Remote - US)Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.For one of our clients, we are looking for a Customer Success Manager, remotely from the United States or Canada.In this role, you will manage a portfolio of 120+ customers, focusing on driving product adoption, delivering value, and preventing churn. You will work closely with at-risk customers, aiming to transform them into brand advocates and uncovering opportunities for growth. Your success will be measured by key metrics, including revenue retention and customer engagement. Additionally, you'll collaborate with cross-functional teams to influence the customer journey and provide valuable feedback on product offerings.Accountabilities:Manage a portfolio of 120+ customers, focusing on increasing product adoption and reducing churnEngage with at-risk customers to drive product value, identify expansion opportunities, and improve customer satisfactionCollaborate with the Launch and Support teams to deliver world-class customer serviceAnalyze customer data to inform interactions, develop strategic recommendations, and drive customer retentionPlay a key role in identifying growth opportunities and helping to scale success across the customer baseProvide regular feedback to cross-functional teams, helping to shape the product and future offeringsRequirements2+ years of experience in a Customer Success or Account Management roleProven success in account management or full-cycle sales with a strong track record of achieving resultsExperience with Customer Success tools such as Salesforce, Sales Loft, TalkDesk, Gong, Loom, and MetabaseStrong ability to interpret and leverage customer data to drive decisionsExcellent interpersonal skills and the ability to handle objections and de-escalate challenging conversationsFamiliarity with industry trends, especially in the B2B2C and food/hospitality sectors, is a plusBonus: Experience working in a restaurant or hospitality environmentBenefitsCompetitive base salary ($80,000 - $90,000 USD) plus a generous pre-IPO equity package100% remote work with flexible hoursUnlimited PTO and extra fun perksComprehensive health coverageA dynamic, fast-paced work environment with opportunities for personal and professional growthSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesNon-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Jobgether by 2xGet notified about new Customer Success Manager jobs in Canada.Canada CA$60,000.00-CA$75,000.00 4 weeks ago(Canada) Sr. Customer Success Manager, Senior LivingCustomer Success Manager, Wealthsimple for BusinessCustomer Success Manager - Merchant ServicesGreater Montreal Metropolitan Area 13 hours agoCanada $120,000.00-$240,000.00 3 weeks agoCustomer Success Manager | SMB (Academic)Customer Success Manager | SMB (Industry)Sr. Customer Success Manager, Enterprise - RemoteCustomer Success Manager | Mid-Market (Academic)Canada CA$80,000.00-CA$100,000.00 3 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr