Job Title

Polystar is a part of Elisa Industriq. Our products help communication service providers (CSPs) reduce OPEX and CAPEX costs while enhancing customer experience. Our portfolio proven with 100+ CSPs globally integrates AI-driven analytics with automation. Our mission is to provide actionable insights leading to smarter decisions.We are now looking for a customer facing solution architect as aTechnical Account Manager to join our team.Technical Account Managers (TAMs) play a critical role in ensuring overall revenue growth to Polystar. The TAM is an integral part of the sales cycle, collaborating closely with Business Region Directors (BRDs) to expand the breadth and depth of Polystar services and product adoption. This is a unique presales position for someone who wants to make a difference and drive transformation in the telecommunications industry. For more information on Polystar products, see this link.The daily work covers a range of activities, e.g.:Represent the company at various community and/or business meetings to promote the company and productsEngage with your customers to understand business needs, develop, and own the technical relationship with the customerEffectively handle all presales duties such as demo, presentations, proof of concepts, RFI/RFP/RFQ and be the technical expert of the sales processDesign future proof solutions, including hardware and software that best fit customer requirementsCollect all technical and network information required for the design, implementation, and configuration of the solutionHelp CSPs to create true business value through data and analytics, making your customers more data-driven organizationsTechnically qualify the opportunities and decide the fit vs. Polystar solutionsCommunicate with the customer in post-sales phase as their needs evolvePresent new solutions, features, and product roadmapsNeeded experience and knowledge:5+ years of experience in working with mobile network service providers in a tech-commercial roleMultiple year experience working with CSPs from an Operations Support Systems (OSS) perspectivePrevious customer facing experience, for example as a technical leadIdentify customers problems, design a solution to them, document it, and present it to internal and external stakeholdersAbility to manage multiple tasks and projects in a complex environmentDemonstrated ability to adapt to new technologies and learn quicklyPresentation skills equally good with both large and small audiences, in person and over TeamsAbility to act as the technical authority and expertWe expect you to have deep understanding of most (not all) of the following:2G/3G/4G/5G/VoLTE & IMS protocols and architecturesDSL/FTTH/HFC/Ethernet and other fixed access network protocols and architecturesIP/MPLS network protocols and architecturesMobile Performance Management and IP device telemetry data, TR-069 and TR-369Access/Transport/Core network analytics and troubleshootingIntent based networkingTM Forum ODA concept, Digital Twin, and Open APIsRAN engineering process automationCloud-Native Network Functions (CNFs)Data Warehouse, Big Data, BigQuery, and advanced analytics solutionsOn-prem Data Lakes, cloud solutions in public clouds (GCP, AWS, Azure)Good understanding of Devops, DataOps, and MLOpsCost/Value analysisPossible bonus points from:Polystar OSIX monitoring system and Kalix Analytics solutionPython programming languageSQL and NoSQL database queriesNETCONF and YANGTravel: Actual level of travel varies, at intervals can be up to 40%Location: Canada, home office with needed travel to meet customers. We are not able to offer visa sponsorship for this positionLanguage: Fluency in English. Working level of other languages is a bonus.Interested? We look forward to hearing from you! #J-18808-Ljbffr