Job Title

L2 Service Desk Contractor Hardware & Device Operations Specialist 517 Tenth Avenue SW, Suite 210, Canada | Posted on 05/05/2026 Position: L2 Service Desk Contractor Hardware & Device Operations Specialist Job ID#: 84084-25-0028/A Duration: 12 Months On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary Responsibilities This role is focused on handson, onsite device and hardware operations that support daily ServiceDesk delivery. Responsibilities include laptop and peripheral setup, device swaps and refreshes, mobility support, printer and shared device troubleshooting, meeting room support (nonhearing), and providing physically present technical assistance. Skills Requirements Demonstrated experience providing onsite hardware and device support in a large, enterprise IT environment, supporting end users through deskside, walkup, and scheduled support activities Proven experience supporting onboarding and offboarding activities, including device preparation, recovery, reassignment, and coordination with Service Desk or desktop teams Handson proficiency with enduser hardware, including laptop and tablet imaging, wiping and reimaging; monitors and docking stations; printers and shared devices; peripherals such as keyboards, mice, cameras, and headsets; and mobile devices (e.g., smartphones and accessories). Experience working with mobility services, including iPhone setup, wipes, device swaps, accessories, and basic telecom coordination Ability to execute physical device moves, swaps, refreshes, and basic workstation reconfigurations, ensuring minimal disruption to users Experience performing hardware setup and troubleshooting, including peripheral connectivity issues, printer problems, and basic endpoint diagnostics Strong experience documenting work and asset movements accurately in an IT Service Management (ITSM) tool (e.g., Ivanti, ServiceNow), ensuring records are complete, accurate, and auditready Demonstrated ability to work independently on site, while collaborating effectively within a teambased Service Desk operating model Strong customer service orientation, with the ability to engage professionally with end users, manage expectations, and resolve issues calmly under pressure Strong verbal and written communication skills, including clear explanation of technical issues to nontechnical users Ability to perform effectively in a highvolume or timesensitive support environment Physical capability to lift and move hardware, including boxed laptops, monitors, and peripherals, as required for deployments, swaps, and inventory handling Experience coordinating with mailroom or facilities teams for shipping, receiving, and internal distribution of IT equipment Availability to work on site in Calgary, five days per week (7.5 hours per day) Valid Government of Canada Reliability Status, or clear eligibility to obtain one Experience supporting meeting rooms or collaboration technology in an enterprise environment Familiarity with asset management practices, inventory controls, and physical stock tracking Experience working within an ITILaligned Service Desk model, including incident and request handling processes CompTIA A+ (preferred), CompTIA Network+, Microsoft 365 Fundamentals (MS900), or equivalent demonstrated experience in enterprise hardware and device support. #J-18808-Ljbffr