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Key Responsibilities: 1. Team Supervision & Leadership: - Lead and supervise team members during your shift to ensure tasks are completed according to Del Tacos standards. - Provide guidance, support, and motivation to the team, ensuring high levels of morale and productivity. - Ensure that staff members are adhering to safety and food handling procedures. - Assist in training and developing team members, ensuring they have the necessary skills to perform their roles efficiently. - Assist in managing team performance, providing feedback, and addressing issues as they arise. 2. Customer Service Excellence: - Ensure that all customers are greeted promptly, treated courteously, and receive high-quality service. - Resolve customer complaints and issues effectively, ensuring a positive customer experience. - Monitor the service area to ensure that customer orders are processed quickly and correctly. - Lead by example in providing exceptional customer service and handling difficult situations with professionalism. 3. Operational Efficiency: - Oversee daily operations, ensuring the restaurant runs smoothly during your shift. - Ensure food is prepared according to Del Tacos quality standards, including portioning, food safety, and cooking times. - Monitor the kitchen and front-line staff to ensure efficient workflow during peak periods. - Ensure that equipment is used safely and properly maintained throughout the shift. 4. Inventory & Stock Management: - Help manage inventory levels during the shift, ensuring that the restaurant is adequately stocked for operations. - Assist in inventory tracking, ordering supplies, and ensuring stock is stored properly to minimize waste. - Monitor food and beverage stock levels and assist in replenishing as necessary. - Ensure stock rotation is followed to avoid product expiration and reduce waste. 5. Health & Safety Compliance: - Ensure compliance with all health and safety regulations, including food safety standards, sanitation, and cleanliness. - Supervise the cleanliness of the restaurant, including kitchen, dining areas, and restrooms. - Assist in conducting regular safety and sanitation checks, reporting any issues to the manager. - Ensure team members are properly trained in food safety and cleaning procedures. 6. Cash Handling & Register Operations: - Assist with managing cash registers, ensuring all transactions are completed accurately and efficiently. - Monitor cash handling procedures and ensure the team follows the correct protocols. - Assist in cash reconciliation at the end of the shift and ensure proper handling of funds. 7. Shift Opening & Closing: - Assist in the opening and closing procedures for the restaurant, ensuring all tasks are completed properly. - Ensure the restaurant is prepared for the next shift, including restocking and cleaning tasks. - Ensure that all equipment is turned off and the restaurant is locked and secure at the end of the night. 8. Additional Responsibilities: - Assist in implementing company policies, promotions, and marketing initiatives. - Provide support during high-traffic times to ensure smooth restaurant operations. - Perform other tasks as assigned by the Assistant Manager or Restaurant Manager. Qualifications: - Experience: - 1-2 years of experience in a restaurant or fast-food environment, preferably in a supervisory or leadership role. - Previous experience working in a fast-paced, customer-focused environment. - Skills: - Strong leadership and communication skills, with the ability to motivate and direct a team. - Excellent customer service skills with the ability to resolve issues and ensure customer satisfaction. - Strong organizational skills, with the ability to prioritize tasks during peak hours. - Ability to train and guide new team members. - Basic understanding of food safety, cleanliness, and restaurant operations. - Education: - High school diploma or equivalent required. - Some college coursework or a related certification in hospitality or food service is a plus. - Physical Requirements: - Ability to stand for long periods and perform physical tasks during the shift. - Ability to lift up to 25 pounds. - Ability to work in a fast-paced environment while maintaining a positive attitude. - Ability to work flexible hours, including nights, weekends, and holidays as required. Compensation: - Competitive hourly wage based on experience. - Employee discounts on food and beverages. - Health benefits (medical, dental, vision) for eligible employees. - Paid time off and other benefits (dependent on the employer). - Opportunities for career growth and advancement within the company. #J-18808-Ljbffr