Job Title

Enhance customer experience as a Customer Engagement Specialist focusing on live chat communications. Drive lead generation and promote high-quality appointment setting. In this full-time position, you'll manage live chat inquiries by quickly qualifying leads and coordinating appointments. Your goal is to create a seamless online experience by maintaining efficient communication and accurate data entries in the CRM. This role requires multitasking and a strong customer-first mindset to achieve dealership targets. Key Responsibilities: Respond to incoming live chat inquiries promptly Qualify customer needs and create leads Set appointments aligning with Sales Team schedules Document all customer interactions accurately in the CRM Collaborate with sales for lead handoff Requirements: Experience with automotive sales and processes preferred Ability to manage multiple conversations effectively Familiarity with CRM and chat software is a plus Strong attention to detail and accuracy required Valid drivers license in good standing required Apply your customer engagement skills to drive sales and enhance the customer experience in a thriving automotive setting. #J-18808-Ljbffr