About Hearing Life HearingLife Canada is the largest provider of hearing healthcare services in Canada, operating over 350 clinics and nearly 900 professionals dedicated to delivering lifechanging hearing care. How you will make an impact As a crucial member of our team, you will create a welcoming environment for clients, delivering exceptional service and fostering positive relationships to ensure a smooth and enjoyable hearing journey. Responsibilities Deliver a premium client experience through outbound calls, scheduling hearing test appointments. Represent HearingLife as a trusted provider, reflecting our premium brand standards and commitment to patient care. Use call guides and workflows while exercising professional judgment to adapt conversations to the clients health concerns, questions, and comfort level. Build rapport with new and existing clients, listen actively, and communicate clearly to help them understand the value and next steps of a hearing assessment. Accurately document client information, outcomes, and appointment details in the CRM system to ensure seamless clinic handoff. Maintain up-to-date knowledge of HearingLife services, clinic offerings, and hearing health fundamentals to support confident, informed conversations. Achieve monthly Key Performance Indicators (KPIs) and collaborate with the Team Lead to meet and exceed performance goals. Work both onsite and remotely as required. Qualifications Demonstrated premium customer service or clientfocused sales skills. Minimum 1 year experience in a customer service, sales, or clientfacing role. Strong listening, verbal communication, and relationshipbuilding skills. Ability to balance efficiency with highquality, patientcentred conversations. Reliable highspeed internet with a hardwired Ethernet connection (for remote work). Proficiency with CRM systems and general office productivity tools. Hearing healthcare or clinical appointmentsetting experience is an asset but not required. Benefits Competitive compensation package. Bonus pay: Immediate participation in the Appointment Centre bonus program designed to be highly achievable. Hybridremote work environment. RRSP matching. Generous PTO policy including vacation and wellness days. Companypaid benefits including a $750 healthcare spending account and $1000 mental health support. GoodLife Corporate Membership. Accommodations HearingLife Canada is an equalopportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please indicate any accommodations required throughout the recruitment process. #J-18808-Ljbffr
Job Title
Appointment Specialist - Hybrid (Alberta)