Job Title

Job Description BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutionsand a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space. Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians. Advancing our clients operations to meet the demands of the future takes a great team and hard work. We move quickly to creatively solve problems and implement change. Most of all we cherish our role as a trusted and innovative technology partner. We provide a supportive and inclusive working environment for employees where individuals can thrive, and teams can flourish. Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (I CARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day. It is the essence of how we interact and workits how things get done at BlueCrest. POSITION SUMMARY The purpose of the team leader position is to assist in ensuring the flow of communication of all onsite/field processes. The position requires a positive attitude and commitment to excellence. Also requires good time management and strong communication lines with technicians, other team leads, technical support, supervisor, area manager, and clients. The team lead will be supported and directed by the supervisor and area manager. The team lead will distribute information, and work practices amongst their team. Team leads will assign and delegate work responsibilities to team members, creating a proactive work environment. You will support onboarding of new employees, assess skill level of team members identifying training requirement, and help aid the development of GTA team and their knowledge base. Facilitate team building exercises, and individual or group appreciation such as but not limited to team lunches, and Star Awards. You will ensure parts usage is properly recorded, and accurate logs are made of all service interaction and shift events. KEY RESPONSIBILITIES Team leads will meet with client shift leaders throughout the shift to build, strengthen and maintain strong customer relationships. The team lead will discuss machine priority to help meet client deadlines. Schedule maintenance time, ensuring lowest impact possible to client job runs. Communicate and retain information of events on the floor, reporting to the supervisor and area manager any excessive down time or unresolved issues through e-mail, phone, or face to face. The team lead will be responsible for the transfer of information of shift events to other team leads, and GTA Blue Crest FSTs when necessary. With leadership skills and strong work ethic, the team lead position will support, maintain, and improve a clean, safe, organized, and efficient work environment. Maintaining and updating WHIMS documentation as required. In addition, the team lead position is responsible to manage and support daily activities of CSRs working in a 7x24 environment. The team lead will assist CSRs in developing diagnostic techniques and repair procedures, collaborate with the GTA East Team Lead supporting development of all GTA Blue Crest Team, maintain and manage the 7x24 GTA West shift schedule, vacation, and sick time documentation for CSRs, and work closely with the GTA East Team Lead for synergy across GTA schedules. The team lead will represent onsite technical support for first level escalation to assist onsite techs with technically challenging problems and unusual repairs, track down and resolve equipment issues or coordinate with other levels of technical support, and Blue Crest management to ensure any extended down time is resolved quickly. Thirdparty service provider partners such as Pitney Bowes and Konica Minolta will also be supported. The team lead will provide technical expertise and advice to customers production floor management, project managers, and customer service reps for the development of new applications or to improve the performance and integrity of existing applications. The team lead will ensure all applications, paper stock, and envelopes meet Blue Crest and the customers specifications to achieve the highest rates of throughput on the equipment. The team lead will provide frontline service leadership to customers, delivering value through the optimization of application construction and design, service deliverable enhancements, and productivity improvement opportunities for both customers and Blue Crest. The team lead will coordinate and support clients and the team on a national level for new projects that will affect satellite locations, ensuring improved performance and smooth implementation on Blue Crest machines across the customers multilocations. The team lead will meet frequently with customers services shift supervisors, department managers, and/or customer service reps to discuss any problems or concerns with applications, equipment availability, or performance and resolve any issues to ensure complete customer satisfaction. The team lead will monitor and collect machine data for customer presentations and participate in monthly review meetings with the Blue Crest Supervisor, Service Manager, and customers department managers to discuss performance during the current month, as well as any future concerns and opportunities. The team lead will recommend operator and/or technician training requirements to the Supervisor, Service Manager, and customers. The team lead will maintain a preventive maintenance schedule, coordinating equipment availability with customer management to ensure all equipment on site is maintained to Blue Crest standards, providing optimum productivity. The team lead will locate and order emergency parts that may be required to maintain uptime objectives, supporting and directing any emergency activities shipping parts to locations across Canada. The team lead will monitor and collect machine cycle counts as well as time/material invoicing to submit to Blue Crest Administrator for monthly bill processing. The team lead will work with Blue Crest sales account manager to maintain account stability and promote new solutions when necessary. Qualifications Strong communication and customer relations skills required Positive attitude and commitment to excellence Selfmotivated with the ability to produce quality results A strong understanding of Blue Crest machinery and ability to research and use Blue Crest technical knowledge resources. #J-18808-Ljbffr