Job Title

Job OverviewIT Service Desk TechnicianCompany Overview At The Intersect Group, we partner with organizations that support large, distributed operations through dependable and secure technology environments. Our clients operate in infrastructure driven and asset intensive industries where system reliability, user support, and operational continuity are critical. These organizations value teamwork, accountability, and responsive IT services that keep their workforce productive and connected.Role Summary The IT Service Desk Technician plays a key role in delivering frontline technical support to internal users across multiple locations. This position ensures day to day technology issues are resolved efficiently while contributing to system stability and positive end user experiences.In this role, you will respond to technical inquiries, troubleshoot hardware and software issues, and support deployment and maintenance of IT assets. You will also assist with upgrades, special projects, and afterhours support, working closely with IT leadership to maintain service excellence.Key Responsibilities Provide timely and knowledgeable technical support for end users, both onsite and remotely Diagnose, troubleshoot, and resolve hardware, software, and system issues to restore functionality Stage, deploy, reclaim, and maintain IT equipment including workstations, printers, routers, and peripherals Configure software, drivers, and operating systems in accordance with company standards Support end users with onboarding, system orientation, and new technology adoption Schedule and perform routine maintenance and system upgrades while minimizing user disruption Assist with IT projects including upgrades, deployments, demobilization, and process improvements Participate in an afterhours on call rotation and respond to urgent technical incidents as neededKey Requirements Three to five years of experience as an IT Technician, Service Desk Technician, or similar role Degree in Computer Science, Engineering, or a related field, or equivalent hands on experience Strong knowledge of computer systems, hardware, operating systems, and IT components Experience with Microsoft Windows 10, Office 365, and Active Directory administration including security management Solid understanding of networking concepts and practical experience with LAN and WAN environments Knowledge of internet security, data privacy principles, and basic troubleshooting best practices Ability to travel to remote locations and work in physically demanding environments when required Excellent communication, problem solving, organizational, and time management skills Relevant IT certifications such as CompTIA A+ or Microsoft certifications are a plusCall to Action If you enjoy solving technical problems, supporting users, and contributing to reliable IT operations, we encourage you to apply today. Please submit your resume and contact information to The Intersect Group and take the next step in your IT career.