Job Title

Title: CA- Customer Service Representative (Entry)Location: Calgary, Alberta, CANDuration: 07 MonthsPayrate: $20 - $24/an hr.Customers choose client as their preferred provider for their operation Providing the best-in-class service for the Crop Science business to ensure that client and customers business goals are achieved in partnership with the customer-facing unitsKey Outputs / Responsibilities Work & collaborate with assigned customer-facing commercial unit(s), USS, and Mission Teams to achieve BCS Canada business objectives to deliver outcomesOrder creation and management which includes reviewing customer requested delivery dates, product availabilityExecute transactional reconciliation for dealer-to-dealer transfersManage returns including seasonal products and empty containersActively participate in CS process improvement projectsReceive requests from customers and commercial squad members via unstructured communication (phone, email, etc.)Address any immediately resolvable requests (e.g., order entry, product availability, order adjustments, scheduling, product returns, delivery complaints, etc.)Manage research, resolution, documentation, and communication for complaints & errorsSkills and RequirementsRequiredBS/BA in Business, Supply Chain Management, or related fields or equivalent years of operational experience in Order Management or LogisticsDesiredDomain knowledge in operations, business, process analysis, strategy development, behavioural influence, and change managementKey competencies: results orientation, collaboration, agility, decision making, strong communicationKnowledge or experience in SAP and Excel are preferred