Job Title

Job Title: Bilingual Contact Centre Billing AnalystLocation: Montreal, QCRole type: 6 month contract role with the potential for extensionPay rate: $23/hour Role type: Fully on-site positionAbout the RoleOne of the largest Insurance companies is looking to hire for an enthusiastic candidate. As a Bilingual Contact Centre Billing Analyst, you will play a key role in delivering a seamless billing experience by supporting customers and broker partners with inquiries, issue resolution, and account clarification.This role is ideal for someone who thrives in a fast-paced contact centre environment, enjoys problem-solving, and can communicate effectively in both English and French.Key AccountabilitiesDeliver first-class customer service by handling billing-related inquiries via phone and email in a professional, timely, and courteous mannerInvestigate and resolve billing discrepancies by collaborating with brokers and underwriting teamsClearly explain billing details, programs, and services to customers with empathy and accuracyIdentify customer needs quickly and provide appropriate, solution-oriented responsesGather and document relevant information to ensure smooth and efficient customer interactionsTake ownership of customer concerns, ensuring follow-through and resolutionMaintain a high level of professionalism across all customer touchpointsQualificationsFluency in both French and English (written and verbal)Previous customer service experience, preferably in a contact centre environmentStrong ability to multi-task and work effectively in a fast-paced settingAdaptable and comfortable in an evolving work environmentExcellent telephone and email communication etiquetteProficiency in Microsoft Word, Excel, and web-based applicationsStrong problem-solving and analytical skillsEffective interpersonal and communication skillsStrong attendance and punctuality recordPreferred Qualifications12 years of experience in a contact centre or customer support rolePrior experience in billing, insurance, or financial services (asset)Demonstrated ability to manage customer concerns with professionalism and empathyAt Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.