Job Title

Career OpportunityIntern, IT Help Desk Greater Toronto Area.BUILD YOUR CAREER AT BLACK & MCDONALDBlack & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a familyowned and familyrun company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customerfocused solutions that stand the test of time.ABOUT THIS CAREER OPPORTUNITYAt Black & McDonald, youre not just an Intern, youre part of the family. Our Internship Program is centrally supported, fully leveraged paid summer employment offering you the chance to bridge theory to practice in a supportive and dynamic environment. Our goal is to provide you with 4 months of engaging, meaningful, and impactful experience that will launch your career in the right direction.A few things to look forward to a structured work plan to guide your learning; a dedicated mentor to offer regular coaching and feedback; online training through Harvard Business School; collaboration with a vast network of Interns across North America; opportunity to contribute to the growth and success of our diverse team of over 6000 employees across a network of over 25 offices and countless jobsites.ROLES & RESPONSIBILITIES1. Technical Support Assist in diagnosing and resolving issues related to hardware, software, and network systems; support senior technicians in troubleshooting desktops, laptops, mobile devices, and peripheral equipment.2. End User Assistance Provide friendly and effective support to end users via phone, email, or in-person channels; log, track, and update support tickets to ensure timely resolution.3. System Maintenance Help maintain and update IT systems, including installing software updates, patches, and standard applications; support routine system checks and preventive maintenance activities.4. Documentation Document IT procedures, troubleshooting steps, and solutions to recurring issues; assist in updating knowledge base articles and internal IT guides.5. Training Support Assist in educating end-users on new technologies, tools, and IT best practices; support IT-led training sessions and onboarding of new employees from a technology standpoint.6. Inventory Management Help track and manage IT assets, including hardware, software, and licensing records; support the preparation, deployment, and retrieval of IT equipment.7. Collaboration & Projects Work closely with members of the IT team to support ongoing initiatives and technology rollouts; participate in team meetings and contribute ideas to improve IT service delivery.REQUIREMENTSEducation Currently enrolled in an IT, Computer Science, Information Systems, or related program (or recent graduate).Technical Skills Basic understanding of Windows/Mac operating systems; familiarity with common productivity software (e.g., Microsoft 365); general awareness of networks, hardware components, and troubleshooting techniques.Soft Skills Strong communication and customer service orientation; ability to follow instructions, document work, and learn new concepts quickly; detail oriented, organized, and proactive.This role is a great opportunity to gain handson experience in IT support and develop valuable skills for a future career in information technology.Expected compensation for this role is a starting pay range between $21-24/hour dependent on education level, skills and experience.Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. #J-18808-Ljbffr