Our client is a well-established manufacturing company with decades of industry experience, recognized for delivering high-quality products and exceptional customer service. We are seeking a Customer Service Professional to provide critical support to their sales and production teams.The ideal candidate comes from a manufacturing environment, and strong proficiency with tools like Google Workspace, Excel, CRM, ERP, and pricing/quotation systems.Key Responsibilities:Act as the primary point of contact for customers, handling inquiries via phone and email.Process orders accurately and efficiently, ensuring on-time delivery and customer satisfaction.Collaborate with sales, production, and logistics teams to resolve issues and provide updates to customers.Manage documentation related to customer accounts, orders, and shipments.Proactively communicate with customers regarding product availability, lead times, and order status.Support the sales team with quotes, product information, and after-sales service.Handle customer complaints or concerns professionally, working toward timely resolution.Contribute to process improvements to enhance customer experience and operational efficiency.Qualifications & Experience:Experience working for a manufacturing company is a MUSTFamiliarity with CRM, pricing, and quotation systems.Strong proficiency in Excel, Google Workspace, and general office software.If this sounds like a fit, or if youd like to explore the opportunity confidentially, feel free to message me directly, email me at or apply directly here.This position reflects a current vacancy with one of our clients. Our Recruiters combine their expertise and AI-enabled technology in the recruitment process
Job Title
Customer Service Representative