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Job Title: Chef de projet technique / Technical Project Manager Lieu du poste : Montral, Canada poste hybride propos du poste que vous envisagezLquipe TPM est responsable de la gestion du support technique spcialis par domaine pour lensemble des produits client utiliss par les clients. Le ou la TPM apporte une expertise approfondie et un support technique sur les produits client, et agit comme experte produit pour rpondre aux questions des clients ou dautres entits internes. La personne analyse les retours clients et les incidents lis aux produits afin de fournir une orientation et du leadership aux activits de dveloppement. Le rle consiste prioriser les correctifs et les amliorations ncessaires, assurer le suivi avec les quipes de dveloppement et valider les changements avant la livraison des produits. Afin de fournir une expertise et un support technique de qualit, le ou la TPM apporte des rponses prcises aux clients, soit par des solutions de contournement, soit par des correctifs logiciels. Cela inclut lanalyse des tickets soumis par les clients, la cration de tickets prcis dans Agility pour corriger les anomalies, ainsi que la validation des corrections avant leur livraison au client.Votre rle Rpondre aux tickets A/L via loutil Fresh Desk. Crer des tickets dans le logiciel Agility pour les lments corriger ou pour de nouvelles exigences dans une version logicielle. Assurer le suivi de ces tickets (analyse par lquipe de dveloppement, dveloppement) et raliser les UAT (tests) afin de valider les corrections. Mettre jour les procdures de UAT pour les volutions et rdiger les rsultats de UAT pour les corrections danomalies. Revoir la documentation oprationnelle, incluant les notes de limitations, les guides utilisateurs et les notes de version. Participer aux runions avec les quipes de dveloppement afin de suivre lavancement des activits. Participer aux runions avec les clients pour assurer le suivi des actions et des activits.Vos comptences et votre exprience Exprience requise des Federal Aviation Regulations (FAR) des tats-Unis, notamment en matire de lgalit des quipages ariens. Exprience avec des systmes de gestion de tickets.Job Location: Montreal, Canada Hybrid roleAbout the Job You Are ConsideringThe TPM team manages domain-specific technical support for all client products used by customers. The TPM provides deep expertise and technical support for client products, serving as the go-to product expert for questions from customers and internal client teams. The TPM analyzes customer feedback and product incidents to provide leadership and guidance for development activities. This role prioritizes bug fixes and required enhancements, tracks progress with development teams, and validates changes prior to product delivery. To deliver high-quality technical support, the TPM provides accurate responsesthrough workarounds or software fixesto customer issues. This includes analyzing customer-raised tickets, creating precise tickets in Agility to address defects, and validating delivered fixes before releasing them to customers.Your Role Respond to A/L tickets using the Fresh Desk tool. Create tickets in Agility for defect corrections or new requirements in upcoming software versions. Track these tickets through analysis, development, and execution of UATs to validate delivered fixes. Update UAT procedures for product enhancements and document UAT results for bug fixes. Review operational documentation, including limitations notes, user guides, and release notes. Participate in meetings with development teams to track and support development activities. Participate in meetings with clients to follow up on agreed actions and progress.Your Skills and Experience Experience with U.S. Federal Aviation Regulations (FAR) related to Airline Crew Legality is required. Experience using ticketing systems.The base compensation range for this role in the posted location is CAD $62,874 $125,747 per yearCapgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgeminis discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.