Job Title

The Central Group of Companies is an industry leader in performance-driven marketing-at-retail solutions, specializing in both packaging and point-of-purchase (POP) display with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.If you embody integrity, teamwork, passionate excellence, and you enjoy working in a high-performing and high-energy environment, we are currently recruiting a highly motivated individual for the role of IT Service Desk Analyst (Level 1)!As a IT Service Desk Analyst (Level 1), you are the first point of contact for employees seeking IT support. You play a key role in delivering a seamless technology experience by resolving day-to-day technical issues, guiding users, and ensuring systems run smoothly. This is a hands-on, people-focused role where strong communication skills are just as important as technical know-how.Essential Duties and Responsibilities:Act as the first point of contact for IT support providing remote or in-person support Troubleshoot and resolve hardware, software, and access issues for end usersSupport Microsoft 365 applications (Teams, SharePoint, Outlook, Office)Manage user accounts and permissions in Active Directory and related systemsSet up, configure, and deploy laptops, desktops, and mobile devicesAssist with onboarding/offboarding by provisioning and deprovisioning user accessSupport remote access tools including VPN connectivityMaintain accurate records of IT assets and inventoryPerform basic troubleshooting for printers, phones, and peripheral devicesAssist with data backup restores and basic system recovery tasksDocument solutions and contribute to knowledge base articlesEscalate complex issues as needed while actively learning from senior IT team membersRequired Skills & QualificationsPost-secondary education in Information Technology, Computer Science, or equivalent experience1-3 years of experience in a service desk or technical support role (or strong internship/co-op experience)Hands on experience with Microsoft 365 and or/ Dynamics 365 and Windows environmentsBasic understanding of Active Directory, user management, and permissionsFamiliarity with device imaging and deployment processesStrong problem-solving skills and attention to detailExcellent communication and customer service skillsAbility to prioritize and manage multiple requests in a fast-paced environmentNice to Have (but not required)Exposure to tools like Dynamics 365, VMware, or backup solutionsExperience with ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Management)Basic networking knowledge (VPN, Wi-Fi troubleshooting)Working Conditions:Work may be performed in office, warehouse, and production environmentsAbility to lift and move IT equipment (up to 50 lbs) as needed (e.g., desktops, monitors, printers)This role supports multiple locations within the organization and requires occasionl travel between The Central Group of Companies including:Head Office: 5526 Timberlea Blvd, Mississauga, ON L4W 2R7Innovation Center: 235 Superior Blvd, Mississauga, ON L5T 2L6Packaging Technologies Inc: 310 Courtland Ave A, Concord, ON L4K 4Y6Independent Corrugator Inc: 1177 Aerowood Dr, Mississauga, ON L4W 1Y6Travel is typically planned and local, providing the opportunity to build relationships across teams Why This Role is GreatOpportunity to build foundational IT skills across a wide range of technologiesHigh visibility role with direct impact on employee experienceCollaborative team environment with opportunities to learn and growPathway to more advanced IT rolesAbout The Central Group of CompaniesCentral is an industry leader in performance-driven marketing-at-retail solutions, specializing in both packaging and point-of-purchase (POP) display with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.Central Group is committed to equal opportunity employment. This position is for a current vacancy, and accommodations are available upon request from people with disabilities during the recruitment and selection process. We also use AI-assisted tools provided through our recruitment platforms to support the review and ranking of applications. These tools support, but do not replace, human decision-making, and final hiring decisions are made by our team.We thank all applicants, however, only those selected for an interview will be contacted.Salary: $60,000 annually