Job Title

We are seeking a highly skilled CRM Marketing Specialist to join our team as a lead analyst and system administrator for our Dynamics CRM instance. In this role, you will be instrumental in translating business needs into functional requirements, acting as a primary liaison between various departments and external partners.The ideal candidate possesses a deep understanding of marketing and sales practices, combined with the technical expertise required to configure, test, and maintain a robust CRM system. You will take a holistic view of the platform, ensuring it runs at maximum efficiency while leveraging data-driven insights to identify new growth opportunities.This is a Full-Time Contract position. The role is initially based on a hybrid schedule (requiring 3 days per week onsite) at our office in Toronto (Bloor West Village). Please note that effective March 2026, the role will transition to a fully office-based schedule of 5 days per week.ResponsibilitiesSystem Administration & Support: Provide 1st level support and onboarding for CRM users across the organization, troubleshooting complex issues and managing user configurations.Strategy & Solution Development: Translate current and future business needs into functional requirements and Dynamics CRM solutions; collaborate on budgeting and project delivery.Integration & Maintenance: Analyze and assist with internal and external CRM system integrations while maintaining and enhancing CRM add-ons and applications.Workflow Optimization: Create and manage workflows to ensure system efficiency and partner with IT and Sales operations on annual licensing and ERP/system integrations.Training & Onboarding: Design, implement, and update CRM user training curriculum and testing protocols.Data Analysis & Reporting: Provide regular reporting, including CRM dashboards and monthly metrics for stakeholders; utilize internal and external data to identify new sales opportunities.Campaign Support: Partner with the Marketing team to support corporate initiatives and utilize the CRM for outbound lead management and email nurturing.RequirementsExperience: 3+ years of experience administering a CRM system, with strong technical knowledge of Dynamics CRM and SaaS technology.Education: University Degree or College Diploma in Business Management or a related field.Technical Proficiency: Advanced skills in MS Excel (PivotTables, complex formulas, 'If' statements), MS Word, PowerPoint, and SharePoint.Analytical Skills: Proven ability to develop and run data queries against customer databases and provide actionable insights.Communication & Collaboration: Exceptional interpersonal, written, and oral communication skills, with a demonstrated ability to partner with all levels of an organization.Organizational Skills: Meticulous attention to detail and the ability to prioritize multiple tasks independently or as part of a team.Ready to make an impact?If you are a self-motivated CRM expert with a passion for data and system excellence, we encourage you to apply today! Please submit your resume detailing your relevant experience and how you can contribute to our team's success.Note: This posting is for existing and upcoming vacancies.Cella by Randstad Digital uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Cella by Randstad Digital uses A.I. as a tool, candidate selection and hiring decisions are made by our employees.